Diagnose and resolve hardware and software issues across supported platforms. EMBL's IT Services team delivers and supports IT infrastructure and services across our sites in Heidelberg, Barcelona, Rome Grenoble and Hamburg. The Desktop Support team in Heidelberg provides high-quality first-level and desktop support to a diverse, international user community, while also managing key Windows backend services. We are looking for an experienced, service-oriented IT Support Engineer to join our team at EMBL Headquarters in Heidelberg, Germany. * Provide professional desktop support for macOS, Windows, and Linux systems, as well as mobile devices. * Manage system and software deployments using enterprise tools (e.g. Microsoft SCCM, JAMF Pro). * Track, document, and manage support requests in line with IT service management best practices.
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