Our Global Care Advocates help members navigate our services, access care in their local market, and provide personalised guidance through scheduled calls and ongoing communication. We're now seeking a Team Lead, Global Member Services to help us scale and deliver exceptional support globally. As our (Senior) Team Lead – Global Member Care, you'll inspire, coach, and develop a high-performing international team while ensuring world-class service for our members. * Manage schedules, resources, and escalations to maintain service levels during periods of high demand. * +6 years' experience in healthcare, social services, digital health, or another fast-paced setting, including +2 years team leadership. * Strong skills in process design, goal setting, and data-driven dec
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