Good knowledge of professional services delivery methodologies (Agile, Waterfall) and ability to lead technical delivery within these frameworks - Leveraging deep expertise and a trusted-advisor mindset, you guide customers and internal teams to deliver high-quality solutions while resolving technical challenges in close collaboration with R&D, Support, and Delivery. * Own and drive issue resolution including hands-on correction, re-design/re-build, change management, and coordination of bug reporting and escalations * Advanced knowledge of deployment and integration environments (APIs, containers, operating systems, databases, networking, virtualization, cloud services) * Proven experience in troubleshooting complex issues, performance tuning, and escalation management * Ability to mentor and guide technical delivery teams and ensure adherence to architecture and best practices
mehr