Partner with Sales and Resource Management teams to forecast demand and accelerate project starts. Acting as the regional focal point, the Director, Customer Delivery drives revenue and margin performance, resource planning, and fosters a strong community culture among consultants. You build and lead a high-performing team, ensuring effective resource planning, delivery governance, and executive customer engagement that accelerates customer outcomes. Advocate for sufficient resources in the country or sub-region to meet demand. Accountable for regional revenue and project margin, backlog burn, and resource mix optimization. Operational Excellence: Strong governance, forecasting, and resource planning capabilities to ensure predictable, high-quality delivery.
mehr