Several years' experience in sales, business relationship management, service management, or client success management within a technical services company (e.g., data centre services, telecommunications, or similar). The role is focused on developing trusted, long-lasting relationships across multiple contact points, ensuring all contractual obligations are fulfilled, and overseeing the continuous delivery of guaranteed services. * Develop and maintain positive client relationships to ensure overall client success and satisfaction, acting as a between clients and internal/external stakeholders to mitigate churn. * Support and develop existing client relationships, including contributing to Account Development Plans and related materials. * Excellent numerical, literacy, and written communication skills, with the ability to build relationships at all levels.
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