Manage and process product- and service-related customer complaints, primarily within the Scent & Care business unit. At Symrise we create inspiring scent and taste experiences for products that are a staple part of every life, such as perfumes, personal care products, detergents and household cleaners, beverages, snacks, sweets, pet food and baby food. It plays a critical role in restoring customer satisfaction after complaints, where timely and accurate feedback to customers is essential. * Coordinate internal actions with from Production, Customer Service, QC, Symotion, Sales, GFIM, Legal Affairs, and Regulatory. * Align with Legal Affairs and Sales/Customer Service to generate customer complaint reports.
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