Responsibility for global service policies, processes and quality standards in close cooperation with R&D, Logistics, Production, Marketing, Sales and Portfolio teams * Developing and implementing process improvements both within global services and in conjunction with adjacent departments * Responsibility for global bioprocess services, including customer support organisation * Development and implementation of a sustainable global service strategy and new business models * Management and further development of international service teams (field service, ) * Building and transferring application know-how to the service organisation, including global training for customers and * Introducing innovative service and business models to maximise recurring revenues * Representing and positioning Bioprocess Service both within and outside the company
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