You will be responsible for designing, delivering, and facilitating comprehensive training programs that enable our to confidently adopt and effectively use new business systems and processes. * Stakeholder Collaboration: Partnered with Programme Leads, Change Leads, Business Process Owners, and Technical Support to align training with organizational goals, processes, and updates. * Enterprise Systems & Technical Expertise: Deep understanding of CRM (Salesforce – Sales Cloud, Service Cloud, CPQ), ERP, marketing automation, and customer platforms, with the ability to rapidly learn new systems and translate complex workflows into practical training. * Content Development & Learning Innovation: Experienced in creating video tutorials, knowledge base articles, and self-service learning content; backed by relevant education (Business, Education, Communications, IT) and/or certifications (CPTD, ATD, CPLP).
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