As Team Lead After Sales Vendor Management (m/f/d), you will take on the functional and disciplinary leadership of our after-sales team at the Leipzig and Berlin locations. * Disciplinary and functional leadership of the After Sales Vendor Management team in Leipzig and Berlin * Management and further development of external service centers (fulfillment locations) in Germany and abroad, including regular on-site visits * Ensuring strong after-sales performance based on relevant KPIs (e.g., NPS, FCR, AHT, SLA) * Motivating, coaching, and developing your team through regular feedback and performance discussions, including 1:1 coaching sessions, team huddles, and call listenings * Managing invoice and performance data as well as analyzing the monthly service delivery of external partners * You have several years of experience in outbound sales, including multiple years in a leadership role with proven ...
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