As Team Lead Customer Service, you will drive the scaling of our customer service and shape how we define Customer Experience (CX) at FINN. Collaborating closely with Product, Tech, and the Head of Customer Service, you will proactively build scalable processes to ensure our service quality remains exceptional during our rapid hyper-growth phase. * Strategic CX Contribution: You will work alongside your peer team leads to make collective decisions, share strategic initiatives, and elevate the overall Customer Service landscape at FINN. * Proven Leadership Experience: Deep, proven track record of leading, mentoring, and developing teams, ideally within a dynamic startup, scale-up, or fast-paced customer service environment. * Strong Customer Service Background: Extensive experience in Customer Service and operations, with a thorough understanding of advanced escalation and complaint management.
mehr