Our new software platform MOSAIC UXS connects operators of our own but also 3rd party products - enabling real-time mission planning, fleet management, and data analysis. * Software & System Support: Provide advanced technical support for MOSAIC UXS, Quantum Systems' mission management software. * Incident & Bug Analysis: Investigate issues escalated from Tier 1, analyze log files and backend data, and work closely with R&D to identify root causes, validate bug reports, and support testing of fixes and patches. * Technical Ticket Management: Manage and document support cases in Jira Service Management, ensuring transparent communication, accurate documentation, and timely resolutions. * Cross-Functional Collaboration: Collaborate with Customer Success, Product Management, R&D, Engineering, Support Tier 1, Sales and Training to align on issue handling, improve document
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