Expertise matters: Contribute your know-how in warranty handling, repairs, spare parts management, technical support, and technical documentation. * Achieving more together: Play a key role in cross-functional collaboration with Sales, Quality, Product Management, Supply Chain, and Logistics. * Be close to the business: Support the analysis of customer feedback, complaints, and escalations and derive concrete improvement measures. * You are a key contact: Act as the main point of contact for internal and external stakeholders, including regional management teams, global after-sales structures, and service partners. * Your expertise: Ideally, hands-on experience with after-sales processes, service KPIs, warranty management, and cost and budget control. * Analytical strength: Confidence in working with KPIs, reports, and translating insights into continuous improvement actions.
mehr