As Global Head of Customer Success Management (m/f/d), you take ownership of post-sale customer outcomes across all products, driving adoption, value realization, retention, expansion, and advocacy. From consulting and planning to development, installation, maintenance, and support, a team of over 470 dedicated experts works passionately to meet the highest standards. Shape the future of global customer success! If you are a strategic, data-driven leader with a track record of scaling Customer Success teams and delivering measurable impact, and you thrive in a collaborative, fast-paced global environment, we want to hear from you. * Partner with Product on voice-of-customer and roadmap influence; close the loop with customers. * 10+ years of experience in leading post-sales/Customer Success teams * Expertise in subscription/SaaS/complex products, ideally within the fi
mehr