Reporting to based in Frankfurt, Germany, you would act as the main contact point for our customers and partners for technical break/fix or configuration inquiries for Fortinet firewalls. * Conduct basic troubleshooting on the core Fortinet products, specifically Fortigate, ensuring prompt resolution of customer issues. * Gather, analyze, and provide recommendations for configuration information, helping customers optimize their systems. * Collect and analyze customer system information, identifying areas for improvement and suggesting corrective actions. * Offer customer education to bridge knowledge gaps in networking, product understanding, and related areas. * Reproduce customer environments in lab settings, isolate and resolve problems, and propose innovative sol
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