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5.257 Treffer für Customer Success Management Jobs in Teltow im Umkreis von 30 km
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Werkstudenten (m/w/d) Team Customer Success Management
Werkstudenten (m/w/d) Team Customer Success Management
Esri Deutschland GmbH
Berlin, Bonn, Münster, Kranzberg, Köln, Hamburg
Für einen unserer Standorte in Deutschland suchen wir zum nächstmöglichen Zeitpunkt einen Werkstudenten (m/w/d) für unser Team Customer Success Management (15-20h/Woche).
Für einen unserer Standorte in Deutschland suchen wir zum nächstmöglichen Zeitpunkt einen Werkstudenten (m/w/d) für unser Team Customer Success Management (15-20h/Woche).
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Senior Learning Consultant/ Customer Success Manager ( f/m/d)
Senior Learning Consultant/ Customer Success Manager ( f/m/d)
Bots and People UG (haftungsbeschränkt)
Berlin
Teilweise Home-Office
3+ years of experience in Customer Success Management, preferrably L&D Departments of large enterprises. We are seeking a Senior Customer Success Manager/Learning Consultant to lead and manage three critical aspects of our learning programs. * Customer Partnership & Success * Operations & Project Management * Manage expectations, feedback loops, and success metrics. * Ensure learning programs deliver measurable outcome for enterprise customers like hours back to the business or confidence in AI Adoption. * Shape and collaborate with the team on how our methodology evolves with customers
3+ years of experience in Customer Success Management, preferrably L&D Departments of large enterprises. We are seeking a Senior Customer Success Manager/Learning Consultant to lead and manage three critical aspects of our learning programs. * Customer Partnership & Success * Operations & Project Management * Manage expectations, feedback loops, and success metrics. * Ensure learning programs deliver measurable outcome for enterprise customers like hours back to the business or confidence in AI Adoption. * Shape and collaborate with the team on how our methodology evolves with customers
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Aid customer teams in exposing program value to their organization Support the development of the Customer Success Management team by mentoring and inspiring fellow CSMs through example and professional and personal experiences. The Customer Success Manager (CSM) is the key partner helping customers achieve their strategic objectives and extract maximum value from their investment in our products. * Work with customers to build and execute on a success plan that establishes critical goals and key performance indicators. We are proud to help more than 10,000 businesses, including H&M, PayPal, Zoom, and Toyota, enrich their customer lifetime value, increase revenue and grow their brands. CSMs drive adop
Aid customer teams in exposing program value to their organization Support the development of the Customer Success Management team by mentoring and inspiring fellow CSMs through example and professional and personal experiences. The Customer Success Manager (CSM) is the key partner helping customers achieve their strategic objectives and extract maximum value from their investment in our products. * Work with customers to build and execute on a success plan that establishes critical goals and key performance indicators. We are proud to help more than 10,000 businesses, including H&M, PayPal, Zoom, and Toyota, enrich their customer lifetime value, increase revenue and grow their brands. CSMs drive adop
NEU
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Working Student – Sales & Customer Success Team DACH (f/m/d)
Working Student – Sales & Customer Success Team DACH (f/m/d)
adsquare GmbH
Berlin
Teilweise Home-Office
As a Working Student in Sales & Customer Success Management, you will support our commercial teams in building target audience profiles, running programmatic and (D)OOH advertising campaigns, and analyzing data and performance results. * Work closely with our Sales and Customer Success teams * You are motivated to gain hands-on experience in a Sales & Customer Success environment Success and fun go hand in hand in a strong company culture with people from more than 20 different nationalities. * Build and define target audience profiles for customer advertising campaigns * Maintain and update customer data in our CRM system * Actively participate in customer-specific briefings and proj
As a Working Student in Sales & Customer Success Management, you will support our commercial teams in building target audience profiles, running programmatic and (D)OOH advertising campaigns, and analyzing data and performance results. * Work closely with our Sales and Customer Success teams * You are motivated to gain hands-on experience in a Sales & Customer Success environment Success and fun go hand in hand in a strong company culture with people from more than 20 different nationalities. * Build and define target audience profiles for customer advertising campaigns * Maintain and update customer data in our CRM system * Actively participate in customer-specific briefings and proj
NEU
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Customer Success Management: Support in developing and rolling out onboarding processes, conduct check-ins, and help ensure customer satisfaction & adoption. We are now looking for a Product Success Working Student / Intern to join our fast-growing team and work directly at the intersection of Customer Success, Product, and Sales. * Feedback Management: Collect, structure, and synthesize customer feedback into actionable insights for the product team. * Automation: Support in automating onboarding and customer success processes to make our workflows more scalable and efficient. * A steep learning curve at the interface of Product & Customer Success. W
Customer Success Management: Support in developing and rolling out onboarding processes, conduct check-ins, and help ensure customer satisfaction & adoption. We are now looking for a Product Success Working Student / Intern to join our fast-growing team and work directly at the intersection of Customer Success, Product, and Sales. * Feedback Management: Collect, structure, and synthesize customer feedback into actionable insights for the product team. * Automation: Support in automating onboarding and customer success processes to make our workflows more scalable and efficient. * A steep learning curve at the interface of Product & Customer Success. W
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Schnelle Bewerbung
Erfahrung im Bereich Customer Success, Projekt- oder Kundenmanagement wünschenswert - Als Customer Success Manager:in bist du das Bindeglied zwischen unseren Kund:innen und unserem Expertenteam. * Du agierst als zentrale Schnittstelle zwischen Vertrieb, Fördermanagement und unseren technischen Teams und sorgst so für einen reibungslosen Informationsfluss im Sinne der Kund:innen.
Erfahrung im Bereich Customer Success, Projekt- oder Kundenmanagement wünschenswert - Als Customer Success Manager:in bist du das Bindeglied zwischen unseren Kund:innen und unserem Expertenteam. * Du agierst als zentrale Schnittstelle zwischen Vertrieb, Fördermanagement und unseren technischen Teams und sorgst so für einen reibungslosen Informationsfluss im Sinne der Kund:innen.
NEU
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Senior Customer Success Manager (m/w/d)
Senior Customer Success Manager (m/w/d)
VERBI - Software. Consult. Sozialforschung GmbH
Berlin
Teilweise Home-Office
Erfahrung im Vertrieb im B2B Umfeld, vorzugsweise mit Fokus auf Kundenakquise, Key Account Management, Business Development oder Customer Success Management
Erfahrung im Vertrieb im B2B Umfeld, vorzugsweise mit Fokus auf Kundenakquise, Key Account Management, Business Development oder Customer Success Management
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You have at least 5 years of experience in Customer Success, Account Management, or a similar customer-facing role, with a strong track record of driving satisfaction, retention, and growth. BerlinCybersecurityThe RoleAs a Customer Success Manager, you'll manage a customer portfolio, drive adoption, satisfaction, and retention, advocate for customer needs, collaborate with teams, and leverage data for insights. As a Customer Success Manager at Eye Security, you'll take full ownership of a diverse and strategic customer portfolio from day one. You'll design and execute success strategies, guide customers through onboarding and adoption, and ensure they
You have at least 5 years of experience in Customer Success, Account Management, or a similar customer-facing role, with a strong track record of driving satisfaction, retention, and growth. BerlinCybersecurityThe RoleAs a Customer Success Manager, you'll manage a customer portfolio, drive adoption, satisfaction, and retention, advocate for customer needs, collaborate with teams, and leverage data for insights. As a Customer Success Manager at Eye Security, you'll take full ownership of a diverse and strategic customer portfolio from day one. You'll design and execute success strategies, guide customers through onboarding and adoption, and ensure they
NEU
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Praktikum Vertrieb & Customer Success (3 Monate)
Praktikum Vertrieb & Customer Success (3 Monate)
Höme - Für Festivals GmbH
Berlin
Teilweise Home-Office
Schnelle Bewerbung
Customer Success Management: Du bist erste Ansprechpartner*in für unsere Partner*innen und unterstützt sie darin, das beste aus unseren Tools für ihr Event herauszuholen - Höme vergibt ein Praktikum im Bereich Vertrieb & Customer Success (m/w/d). Dabei lernst du, wie Vertriebs- und Kundenbeziehungsmanagement in einem kreativen Umfeld funktioniert.
Customer Success Management: Du bist erste Ansprechpartner*in für unsere Partner*innen und unterstützt sie darin, das beste aus unseren Tools für ihr Event herauszuholen - Höme vergibt ein Praktikum im Bereich Vertrieb & Customer Success (m/w/d). Dabei lernst du, wie Vertriebs- und Kundenbeziehungsmanagement in einem kreativen Umfeld funktioniert.
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Serve as escalation contact for key enterprise customers in collaboration with Customer Success and Account Management. You will lead a team of experienced , act as the escalation point for complex cases, and serve as the link between Customer Support, DevOps, and Product Engineering. This role combines leadership, hands-on technical expertise, and process ownership to deliver outstanding customer experiences and system stability. * Lead, mentor, and develop the 2nd & 3rd Level Support team, fostering ownership, expertise, and customer focus. * Track and report key performance metrics such as SLA compliance, backlog trends, and customer impact. * Excellent communication and stakeholder management abilities. * A recipe
Serve as escalation contact for key enterprise customers in collaboration with Customer Success and Account Management. You will lead a team of experienced , act as the escalation point for complex cases, and serve as the link between Customer Support, DevOps, and Product Engineering. This role combines leadership, hands-on technical expertise, and process ownership to deliver outstanding customer experiences and system stability. * Lead, mentor, and develop the 2nd & 3rd Level Support team, fostering ownership, expertise, and customer focus. * Track and report key performance metrics such as SLA compliance, backlog trends, and customer impact. * Excellent communication and stakeholder management abilities. * A recipe
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Customer Success Manager (m/w/d) Software für Gebäudereiniger
Customer Success Manager (m/w/d) Software für Gebäudereiniger
Mendato GmbH
Berlin
Teilweise Home-Office
Erste Berufserfahrung im Customer Success, Account Management, Kundenservice oder in der Digitalisierung von Geschäftsprozessen - Als Customer Success Manager bist du die erste Ansprechperson für unsere Neukunden und Bestandskunden. - Unterstützung bei der Weiterentwicklung interner Customer-Success-Prozesse
Erste Berufserfahrung im Customer Success, Account Management, Kundenservice oder in der Digitalisierung von Geschäftsprozessen - Als Customer Success Manager bist du die erste Ansprechperson für unsere Neukunden und Bestandskunden. - Unterstützung bei der Weiterentwicklung interner Customer-Success-Prozesse
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Customer Success Manager /Account Manager (m/f/d) - German Speaking, Mid-Market
Customer Success Manager /Account Manager (m/f/d) - German Speaking, Mid-Market
Leapsome GmbH
Berlin, Germany
University degree or equivalent work experience; 3+ years in Customer Success, Sales, Account Management, or a similar customer-facing role, ideally in a B2B SaaS company - The RoleAs a Customer Success Manager, you will help customers maximize their use of the Leapsome platform, manage relationships to reduce churn, support renewals, and gather user feedback for product improvement. As a Customer Success Manager you're responsible for helping our customers achieve the best possible impact by using the Leapsome platform and for building and maintaining meaningful relationships with our customers. Monitor and improve customer success KPIs including NRR
University degree or equivalent work experience; 3+ years in Customer Success, Sales, Account Management, or a similar customer-facing role, ideally in a B2B SaaS company - The RoleAs a Customer Success Manager, you will help customers maximize their use of the Leapsome platform, manage relationships to reduce churn, support renewals, and gather user feedback for product improvement. As a Customer Success Manager you're responsible for helping our customers achieve the best possible impact by using the Leapsome platform and for building and maintaining meaningful relationships with our customers. Monitor and improve customer success KPIs including NRR
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Head of Customer Operations (Support & Auftragsmanagement) (w/m/d)
Head of Customer Operations (Support & Auftragsmanagement) (w/m/d)
Evalion Gmbh
Berlin
Teilweise Home-Office
End-to-end Verantwortung für Customer Support, Customer Success & Auftragsmanagement (B2C & B2B). * Erweitertes Mitglied des Management-Teams: Du bringst Kundensicht und Prozess-Exzellenz direkt in die Unternehmenssteuerung ein. * Karrierepfad: Perspektive Richtung Head of Customer Operations / Director je nach Team- & Ergebnisverantwortung.
End-to-end Verantwortung für Customer Support, Customer Success & Auftragsmanagement (B2C & B2B). * Erweitertes Mitglied des Management-Teams: Du bringst Kundensicht und Prozess-Exzellenz direkt in die Unternehmenssteuerung ein. * Karrierepfad: Perspektive Richtung Head of Customer Operations / Director je nach Team- & Ergebnisverantwortung.
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5+ years of experience in Customer Success, Account Management, or Consulting, including 1+ year in a leadership position. We are looking for a Head of Customer Success with a strong growth mindset to tackle the day-to-day challenges of building and growing a business. In this unique role, your mission is to stabilize and elevate our Customer Success function — transforming it from reactive support into a data-driven, strategic partner for our customers. * Lead and develop a team of 5, including 3 Customer Success Managers, Customer Support, and a Customer Success Engineer. * Stay operationally involved in customer management — get hands-on when needed to support accounts and ensure smooth operations. * Lead by example: be an expert in Customer Success, demonstrating what excellent client experience looks like and how to scale it in a B2B SaaS environment. * Customer
5+ years of experience in Customer Success, Account Management, or Consulting, including 1+ year in a leadership position. We are looking for a Head of Customer Success with a strong growth mindset to tackle the day-to-day challenges of building and growing a business. In this unique role, your mission is to stabilize and elevate our Customer Success function — transforming it from reactive support into a data-driven, strategic partner for our customers. * Lead and develop a team of 5, including 3 Customer Success Managers, Customer Support, and a Customer Success Engineer. * Stay operationally involved in customer management — get hands-on when needed to support accounts and ensure smooth operations. * Lead by example: be an expert in Customer Success, demonstrating what excellent client experience looks like and how to scale it in a B2B SaaS environment. * Customer
5+ years of experience in Customer Success, Account Management, or Consulting, including 1+ year in a leadership position. We are looking for a Head of Customer Success (m/f/d) with a strong growth mindset to tackle the day-to-day challenges of building and growing a business. In this unique role, your mission is to stabilize and elevate our Customer Success function — transforming it from reactive support into a data-driven, strategic partner for our customers. * Lead and develop a team of 5, including 3 Customer Success Managers, Customer Support, and a Customer Success Engineer. * Stay operationally involved in customer management — get hands-on when needed to support accounts and ensure smooth operations. * Lead by example: be an expert in Customer Success, demonstrating what excellent client experience looks like and how to scale it in a B2B SaaS environment. * C
5+ years of experience in Customer Success, Account Management, or Consulting, including 1+ year in a leadership position. We are looking for a Head of Customer Success (m/f/d) with a strong growth mindset to tackle the day-to-day challenges of building and growing a business. In this unique role, your mission is to stabilize and elevate our Customer Success function — transforming it from reactive support into a data-driven, strategic partner for our customers. * Lead and develop a team of 5, including 3 Customer Success Managers, Customer Support, and a Customer Success Engineer. * Stay operationally involved in customer management — get hands-on when needed to support accounts and ensure smooth operations. * Lead by example: be an expert in Customer Success, demonstrating what excellent client experience looks like and how to scale it in a B2B SaaS environment. * C
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3+ years of experience in Sales, Customer Success, Category Management, or a related field. In this role, you'll work closely with , therapists, and other health professionals to grow our network and drive the success of our premium tea products. * Identify and grow new business opportunities and customer relationships. * A strong commercial mindset and proven success in achieving sales goals.
3+ years of experience in Sales, Customer Success, Category Management, or a related field. In this role, you'll work closely with , therapists, and other health professionals to grow our network and drive the success of our premium tea products. * Identify and grow new business opportunities and customer relationships. * A strong commercial mindset and proven success in achieving sales goals.
Noch nichts dabei? Es gibt 5241 weitere Jobs, die zu deiner Suche passen könnten
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2–4 Jahre Erfahrung in Account Management, Customer Success oder Kundenservice (gern B2B/SaaS), idealerweise mit Retention-/Eskalationsfällen. Als Senior Customer Retention Consultant (x/f/m) übernimmst Du Case-Ownership von der ersten Kündigungsabsicht bis zur stabilen Lösung, identifizierst Ursachen, verhandelst passende Retention-Maßnahmen und trägst messbar dazu bei, Abwanderung zu verhindern. * Erfahrung mit Eskalationsmanagement, Qualitätsstandards und Wissensdatenbanken mitbringst
2–4 Jahre Erfahrung in Account Management, Customer Success oder Kundenservice (gern B2B/SaaS), idealerweise mit Retention-/Eskalationsfällen. Als Senior Customer Retention Consultant (x/f/m) übernimmst Du Case-Ownership von der ersten Kündigungsabsicht bis zur stabilen Lösung, identifizierst Ursachen, verhandelst passende Retention-Maßnahmen und trägst messbar dazu bei, Abwanderung zu verhindern. * Erfahrung mit Eskalationsmanagement, Qualitätsstandards und Wissensdatenbanken mitbringst
NEU
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Customer Service Associate - Broker Tax & Trading (m/w/d) German speaking
Customer Service Associate - Broker Tax & Trading (m/w/d) German speaking
Scalable Capital GmbH
Berlin/München
Teilweise Home-Office
Schnelle Bewerbung
Hierzu gehören komplexe Aufgaben wie Portfolio Management, Steuern, Kapitalmaßnahmen und Trading. Wir sind davon überzeugt, dass mit dem richtigen Maß an Motivation und Interesse, auch in Dir ein ausgezeichneter Client Success Associate steckt. * Du beantwortest Anfragen unserer Kunden rund um den aktiven Handel, das Portfolio Management und Steuerfragen per Telefon, Email und Chat
Hierzu gehören komplexe Aufgaben wie Portfolio Management, Steuern, Kapitalmaßnahmen und Trading. Wir sind davon überzeugt, dass mit dem richtigen Maß an Motivation und Interesse, auch in Dir ein ausgezeichneter Client Success Associate steckt. * Du beantwortest Anfragen unserer Kunden rund um den aktiven Handel, das Portfolio Management und Steuerfragen per Telefon, Email und Chat
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Team Lead Category Management - Consumer Electronics (m/f/x)
Team Lead Category Management - Consumer Electronics (m/f/x)
Rebuy Recommerce GmbH
Berlin
Teilweise Home-Office
We are looking for a Team Lead Category Management to join our Commercial team at rebuy. Success in this role means driving category growth, profitability, and operational excellence, while empowering your team to perform at their best and delivering measurable business impact. In this position, you'll guide and develop the existing Consumer Electronics category management team, shaping strategies that optimize assortment, pricing, and marketing performance. Our team of 600 comes from all corners of the world; we drive things forward collaboratively, take personal responsibility, value positive critical thinking, and persistently serve our customers and planet. * Drive and manage cross-departmental projects aimed at improving category performance and customer experience * Define and o
We are looking for a Team Lead Category Management to join our Commercial team at rebuy. Success in this role means driving category growth, profitability, and operational excellence, while empowering your team to perform at their best and delivering measurable business impact. In this position, you'll guide and develop the existing Consumer Electronics category management team, shaping strategies that optimize assortment, pricing, and marketing performance. Our team of 600 comes from all corners of the world; we drive things forward collaboratively, take personal responsibility, value positive critical thinking, and persistently serve our customers and planet. * Drive and manage cross-departmental projects aimed at improving category performance and customer experience * Define and o
NEU
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Mit der Unterstützung von führenden Social Impact Investoren, unserer bewiesenen Erfahrung im Aufbau digitaler Geschäftsmodelle sowie - Successfactor Number One - unserem Weltklasse-Team wollen wir die Marke voiio weiter national expandieren. * Dabei bist du voll in unser Prozessmanagement eingebunden und übernimmst Verantwortung für ausgewählte Angebotsformate. * In enger Absprache mit unserem Customer Consulting Team optimierst du Angebote und reagierst auf das Feedback unser User:innen.
Mit der Unterstützung von führenden Social Impact Investoren, unserer bewiesenen Erfahrung im Aufbau digitaler Geschäftsmodelle sowie - Successfactor Number One - unserem Weltklasse-Team wollen wir die Marke voiio weiter national expandieren. * Dabei bist du voll in unser Prozessmanagement eingebunden und übernimmst Verantwortung für ausgewählte Angebotsformate. * In enger Absprache mit unserem Customer Consulting Team optimierst du Angebote und reagierst auf das Feedback unser User:innen.
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Workforce Management & Planning Specialist (m/f/d)
Workforce Management & Planning Specialist (m/f/d)
Lloyds Bank – Bank of Scotland
Berlin
Teilweise Home-Office
Anschreiben nicht erforderlich
Lloyds Bank GmbH and its brands Bank of Scotland and Lloyds Bank have won over 1 million satisfied customers in recent years. And this thanks to convincing products and, above all, our committed colleagues who want to achieve the best for our customers every day with new ideas, challenges and joy. In order to continue writing our success story, we are looking for the right reinforcement for our teams, because all our ambitious goals would be unattainable without teamwork. * Verteilen der Back Office Aufgaben (z. B. Anträge, Mails, Nacharbeiten und Wiedervorlagemappen an Customer Consultants) * Mehrjährige Berufserfahrung im dynamischen Umfeld eines Customer Service / Call Center Bereichs * Sehr gutes Organisations- und Zeitmanagement und die Fähigkeit sich wechselnden
Lloyds Bank GmbH and its brands Bank of Scotland and Lloyds Bank have won over 1 million satisfied customers in recent years. And this thanks to convincing products and, above all, our committed colleagues who want to achieve the best for our customers every day with new ideas, challenges and joy. In order to continue writing our success story, we are looking for the right reinforcement for our teams, because all our ambitious goals would be unattainable without teamwork. * Verteilen der Back Office Aufgaben (z. B. Anträge, Mails, Nacharbeiten und Wiedervorlagemappen an Customer Consultants) * Mehrjährige Berufserfahrung im dynamischen Umfeld eines Customer Service / Call Center Bereichs * Sehr gutes Organisations- und Zeitmanagement und die Fähigkeit sich wechselnden
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Business Development Manager (all genders)
Business Development Manager (all genders)
EFESO Management Consultants
München, Berlin, Stuttgart, Wien, Mannheim, Puch, Friedrichshafen, Bielefeld
Teilweise Home-Office
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Mehrjährige Berufserfahrung im Bereich Software Implementation, Project Management, Professional Services oder projektgetriebenen Customer Success - idealerweise im SaaS- und Enterprise-Umfeld. * Du arbeitest eng mit dem Customer Success Team zusammen, um nahtlose Übergaben und eine nachhaltige Kundenbindung zu gewährleisten. * Individuelle Entwicklungs- und Gestaltungsmöglichkeiten sowie echte Karriereperspektiven im wachsenden Customer Success Team. * Du begleitest Kund:innen strategisch und operativ entlang der gesamten Customer Journey - mit Fokus auf die Implementierungsphase * Fundierte Kenntnisse in Projektmanagement-Methoden (klassisch oder agil) sowie Erfahrung mit Tools wie Jira, Confluence oder Asana.
Mehrjährige Berufserfahrung im Bereich Software Implementation, Project Management, Professional Services oder projektgetriebenen Customer Success - idealerweise im SaaS- und Enterprise-Umfeld. * Du arbeitest eng mit dem Customer Success Team zusammen, um nahtlose Übergaben und eine nachhaltige Kundenbindung zu gewährleisten. * Individuelle Entwicklungs- und Gestaltungsmöglichkeiten sowie echte Karriereperspektiven im wachsenden Customer Success Team. * Du begleitest Kund:innen strategisch und operativ entlang der gesamten Customer Journey - mit Fokus auf die Implementierungsphase * Fundierte Kenntnisse in Projektmanagement-Methoden (klassisch oder agil) sowie Erfahrung mit Tools wie Jira, Confluence oder Asana.
Mehrjährige Berufserfahrung im Bereich Software Implementation, Project Management, Professional Services oder projektgetriebenen Customer Success - idealerweise im SaaS- und Enterprise-Umfeld. * Du arbeitest eng mit dem Customer Success Team zusammen, um nahtlose Übergaben und eine nachhaltige Kundenbindung zu gewährleisten. * Du begleitest Kund:innen strategisch und operativ entlang der gesamten Customer Journey - mit Fokus auf die Implementierungsphase * Fundierte Kenntnisse in Projektmanagement-Methoden (klassisch oder agil) sowie Erfahrung mit Tools wie Jira, Confluence oder Asana.
Mehrjährige Berufserfahrung im Bereich Software Implementation, Project Management, Professional Services oder projektgetriebenen Customer Success - idealerweise im SaaS- und Enterprise-Umfeld. * Du arbeitest eng mit dem Customer Success Team zusammen, um nahtlose Übergaben und eine nachhaltige Kundenbindung zu gewährleisten. * Du begleitest Kund:innen strategisch und operativ entlang der gesamten Customer Journey - mit Fokus auf die Implementierungsphase * Fundierte Kenntnisse in Projektmanagement-Methoden (klassisch oder agil) sowie Erfahrung mit Tools wie Jira, Confluence oder Asana.
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Dann werde Teil unseres Teams als Team Lead Customer Success und gestalte die Zukunft der Kundenerfahrung mit uns. Als Team Lead Customer Success spielst du eine Schlüsselrolle bei der Stärkung der Kundenbindung und der Verbesserung der Customer Journey. * Teamführung: Unterstützung und Weiterentwicklung des Customer Success Teams durch gezielte Trainings und regelmäßige Feedbackgespräche. * Mindestens 4 Jahre Erfahrung im Customer Success oder vergleichbarer beratender Rolle in einem B2B-Umfeld mit mittelständischen und Enterprise-level Kunden * Erfolgreiche Entwicklung und Umsetzung von Customer Success- und Kundenbindungs-Strategien, idealerweise in einer Agentur oder einem digital
Dann werde Teil unseres Teams als Team Lead Customer Success und gestalte die Zukunft der Kundenerfahrung mit uns. Als Team Lead Customer Success spielst du eine Schlüsselrolle bei der Stärkung der Kundenbindung und der Verbesserung der Customer Journey. * Teamführung: Unterstützung und Weiterentwicklung des Customer Success Teams durch gezielte Trainings und regelmäßige Feedbackgespräche. * Mindestens 4 Jahre Erfahrung im Customer Success oder vergleichbarer beratender Rolle in einem B2B-Umfeld mit mittelständischen und Enterprise-level Kunden * Erfolgreiche Entwicklung und Umsetzung von Customer Success- und Kundenbindungs-Strategien, idealerweise in einer Agentur oder einem digital
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