Translate operational and customer insights into clear business cases and prioritized roadmaps for service enhancements * Extensive experience in project / program management, aftersales, customer care, operations, or management consulting in a hardware-focused or device-driven industry (e.g., medical devices, optics, electronics, machinery) * Design, optimize, and continuously refine end-to-end after-sales and warranty processes to ensure scalability, operational excellence, and a premium customer experience across all channels * Define the global after-sales strategy and lead its rollout across markets and (offline) service partners, ensuring consistent standards and best-practice adoption * Proven track record managing mid- to large-scale, cross-functional projects from strategy to implementation, ideally in an international or multi-market environment
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