Join us as a Customer Success Manager and help shape the future of open-source project management. To support our growing community, we're looking for a passionate Customer Success Manager who loves working with people, building strong customer relationships, and ensuring our have an exceptional experience with OpenProject while being tech-savvy. As a Customer Success Manager at OpenProject, you'll be the crucial first point of contact for our users, ensuring their success and satisfaction. You'll handle all customer queries, build strong relationships, and contribute to our thriving open-source community. * Cultivate relationships: Build strong, long-term relationships with high-value customers through regular check-ins, identifying opportunities for upsells or cross-sells, and proactively managing churn risk.
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