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2.661 Treffer für Customer Experience Management Jobs in Sachsen im Umkreis von 30 km
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Customer Experience Specialist (m/w/d)
Customer Experience Specialist (m/w/d)
Minol Messtechnik W. Lehmann GmbH & Co. KG
Leipzig, Mulda (Sachsen)
Teilweise Home-Office
Anschreiben nicht erforderlich
Sie agieren als interne Schnittstelle für unser Change- und Innovationsmanagement zwischen den Fachbereichen und unserer IT und entwickeln somit unsere digitale Transformation aktiv weiter. * Sie entwickeln und steuern maßgeschneiderte Customer Journeys. * Jeden Tag leisten Sie einen wertvollen Beitrag für nachhaltiges Energiemanagement #EveryDayForFuture.
Sie agieren als interne Schnittstelle für unser Change- und Innovationsmanagement zwischen den Fachbereichen und unserer IT und entwickeln somit unsere digitale Transformation aktiv weiter. * Sie entwickeln und steuern maßgeschneiderte Customer Journeys. * Jeden Tag leisten Sie einen wertvollen Beitrag für nachhaltiges Energiemanagement #EveryDayForFuture.
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Schnelle Bewerbung
Experience and Know-how: Minimum 1-3 years of experience working in workshops with cars and/or LGV/HGV, basic knowledge of IT systems as well as professional experience in a customer facing position would be an advantage * Analyse technical problems (root cause analysis) with cars and/or, light goods vehicles (LGV) and/or, heavy goods vehicles (HGV) of all brands and provide technical assistance to customers by all existing communication channels. * Track all incidents in our internal incident management system. * Establish good relationships with colleagues and customers in order to achieve a correct flow of information. * Your way to work: customer orientation, professional communication, ability to work well in difficult situations
Experience and Know-how: Minimum 1-3 years of experience working in workshops with cars and/or LGV/HGV, basic knowledge of IT systems as well as professional experience in a customer facing position would be an advantage * Analyse technical problems (root cause analysis) with cars and/or, light goods vehicles (LGV) and/or, heavy goods vehicles (HGV) of all brands and provide technical assistance to customers by all existing communication channels. * Track all incidents in our internal incident management system. * Establish good relationships with colleagues and customers in order to achieve a correct flow of information. * Your way to work: customer orientation, professional communication, ability to work well in difficult situations
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We believe that diversity, equity, inclusion, and wellbeing fuel innovation and ensure an exceptional customer and experience. ■ In your role, you will be responsible for identifying and evaluating market trends and new technologies for SAP application management services and SAP cloud solutions. ■ You will take on end-to-end service offer management (go-to-market, portfolio, delivery) with a focus on portfolio lifecycle management and support the sales and presales teams with your expertise. ■ You will maintain key product documentation (SOWs, costing, pricing, sales enablement) in collaboration with Presales & Bid Management. ■ Finally, you will be responsible for preparing decision-making templates for senior/executive management. ■ You have at least 3-5 years of professional experience in SAP AMS. ■ You already have comprehensive knowledge of SAP Application Management and SAP ...
We believe that diversity, equity, inclusion, and wellbeing fuel innovation and ensure an exceptional customer and experience. ■ In your role, you will be responsible for identifying and evaluating market trends and new technologies for SAP application management services and SAP cloud solutions. ■ You will take on end-to-end service offer management (go-to-market, portfolio, delivery) with a focus on portfolio lifecycle management and support the sales and presales teams with your expertise. ■ You will maintain key product documentation (SOWs, costing, pricing, sales enablement) in collaboration with Presales & Bid Management. ■ Finally, you will be responsible for preparing decision-making templates for senior/executive management. ■ You have at least 3-5 years of professional experience in SAP AMS. ■ You already have comprehensive knowledge of SAP Application Management and SAP ...
NEU
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(Inhouse) IT Network Engineer (m/f/d) WAN & Internet Security
(Inhouse) IT Network Engineer (m/f/d) WAN & Internet Security
Leadec Automation & Engineering GmbH
Stuttgart, Chemnitz, Garching bei München
Teilweise Home-Office
Anschreiben nicht erforderlich
Additional qualification: Cisco CCNP/CCIE, knowledge of service processes according to ITIL (ITIL Foundation), experience with operational processes and ITSM (incident and change management) Every day, our services ensure that everything runs smoothly in our customers' production facilities around the world. * Tackling tasks: independent error analysis and troubleshooting; technical requirements management; coordinate technical requirements with ; responsible for network release management; support in organizational change management * Experience: at least 5 years network experience (especially WAN, SD-WAN and Zscaler necessary, but also LAN, routers, VPN, gateways, proxy, firewall); experience with advanced IT structures and systems as well as knowledge within the security environment * Personality: customer orientation, sense of responsibility, analytical thinking skills and a ...
Additional qualification: Cisco CCNP/CCIE, knowledge of service processes according to ITIL (ITIL Foundation), experience with operational processes and ITSM (incident and change management) Every day, our services ensure that everything runs smoothly in our customers' production facilities around the world. * Tackling tasks: independent error analysis and troubleshooting; technical requirements management; coordinate technical requirements with ; responsible for network release management; support in organizational change management * Experience: at least 5 years network experience (especially WAN, SD-WAN and Zscaler necessary, but also LAN, routers, VPN, gateways, proxy, firewall); experience with advanced IT structures and systems as well as knowledge within the security environment * Personality: customer orientation, sense of responsibility, analytical thinking skills and a ...
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With over 20 years of experience and a global business network, Qcells offers its private and commercial customers outstanding services and long-term partnerships. * Prior paralegal or patent portfolio management experience preferred. * Administrative/management experience and/or training is a plus. As a full-service provider of clean energy solutions, Qcells offers its customers the entire spectrum of products and services required for an independent, sustainable energy supply: high-performance, high-quality photovoltaic products ranging from solar modules and smart storage systems to wallboxes, attractive supply contracts and service packages for green electricity, clever smart home products and software-based energy solutions. o Lead transition of portfolio from SmartSheets to future IP management system. * Qualified vocational training with several years of professional ...
With over 20 years of experience and a global business network, Qcells offers its private and commercial customers outstanding services and long-term partnerships. * Prior paralegal or patent portfolio management experience preferred. * Administrative/management experience and/or training is a plus. As a full-service provider of clean energy solutions, Qcells offers its customers the entire spectrum of products and services required for an independent, sustainable energy supply: high-performance, high-quality photovoltaic products ranging from solar modules and smart storage systems to wallboxes, attractive supply contracts and service packages for green electricity, clever smart home products and software-based energy solutions. o Lead transition of portfolio from SmartSheets to future IP management system. * Qualified vocational training with several years of professional ...
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Principal Systems on a Chip Architect Digital Power (f/m/div)
Principal Systems on a Chip Architect Digital Power (f/m/div)
Infineon Technologies Dresden AG & Co. KG
Dresden
Teilweise Home-Office
Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. We base our recruiting decisions on the applicant's experience and skills. * Analysis of market and customer requirements as well as balance performance, efficiency, costs, and safety requirements * Advancing topics together working with various internal and external (e.g. application, analog/digital/mixed-signal, software) as well as management * Experience with digital power control algorithms and techniques * Very good communication skills to collaborate with , and management
Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. We base our recruiting decisions on the applicant's experience and skills. * Analysis of market and customer requirements as well as balance performance, efficiency, costs, and safety requirements * Advancing topics together working with various internal and external (e.g. application, analog/digital/mixed-signal, software) as well as management * Experience with digital power control algorithms and techniques * Very good communication skills to collaborate with , and management
NEU
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Praktikum im Bereich Logistik - Region Zwickau - Gera - Start 2026 (m/w/d)
Praktikum im Bereich Logistik - Region Zwickau - Gera - Start 2026 (m/w/d)
Amazon Europe Core
Gera, Zwickau
Anschreiben nicht erforderlich
Amazon Operations is the backbone of the Amazon customer experience. With over 50 fulfilment centres, hundreds of delivery stations, and tens of thousands of employees, the team works together to efficiently deliver items to customers. In the fulfilment centres, millions of items are picked and packed annually, while delivery teams work to get orders to customers on time. You'll immerse yourself in the fast-paced, complex world of our Fulfillment Centers, Sortation Hubs, and Delivery Stations, witnessing how our managers engage their teams to fulfill customer expectations. This internship will place you at the heart of our operations, enabling you to trace the journey of a customer order. You'll learn how our managers cultivate a safe, productive environment, harnessing the full potential of their teams through effective engagement and performance management strategies.
Amazon Operations is the backbone of the Amazon customer experience. With over 50 fulfilment centres, hundreds of delivery stations, and tens of thousands of employees, the team works together to efficiently deliver items to customers. In the fulfilment centres, millions of items are picked and packed annually, while delivery teams work to get orders to customers on time. You'll immerse yourself in the fast-paced, complex world of our Fulfillment Centers, Sortation Hubs, and Delivery Stations, witnessing how our managers engage their teams to fulfill customer expectations. This internship will place you at the heart of our operations, enabling you to trace the journey of a customer order. You'll learn how our managers cultivate a safe, productive environment, harnessing the full potential of their teams through effective engagement and performance management strategies.
NEU
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Collaborate with our product team to turn customer requirements into technical solutions * 5+ years of experience in full-stack development * Focus or experience with devops technologies (Terraform, Helm, Kubernetes) * Experience with databases (SQL) and APIs * Nice to have: Experience with MLOps and AI * Zero Micro-management: We hire experts and stay out of their way. * Fair Pay: A solid, competitive fixed salary that respects your experience, plus the upside of the ESOP.
Collaborate with our product team to turn customer requirements into technical solutions * 5+ years of experience in full-stack development * Focus or experience with devops technologies (Terraform, Helm, Kubernetes) * Experience with databases (SQL) and APIs * Nice to have: Experience with MLOps and AI * Zero Micro-management: We hire experts and stay out of their way. * Fair Pay: A solid, competitive fixed salary that respects your experience, plus the upside of the ESOP.
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Join us and be part of a company recognized for cutting‑edge technology, exceptional service, and strong customer partnerships. Oversee incident management processes, ensuring accurate logging, prioritization, and resolution aligned with service‑level objectives (SLOs). Experience with scripting and Infrastructure as Code to automate deployment and operational tasks. Experience 8+ years of progressive, hands‑on experience in IT infrastructure engineering and architecture. Proven experience supporting local IT operations and partnering with Linux administrators. EMEA infrastructure experience strongly preferred. Bachelor's degree in Information Technology, Computer Science, or equivalent practical engineering experience.
Join us and be part of a company recognized for cutting‑edge technology, exceptional service, and strong customer partnerships. Oversee incident management processes, ensuring accurate logging, prioritization, and resolution aligned with service‑level objectives (SLOs). Experience with scripting and Infrastructure as Code to automate deployment and operational tasks. Experience 8+ years of progressive, hands‑on experience in IT infrastructure engineering and architecture. Proven experience supporting local IT operations and partnering with Linux administrators. EMEA infrastructure experience strongly preferred. Bachelor's degree in Information Technology, Computer Science, or equivalent practical engineering experience.
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Teamleiter Vertriebsinnendienst und Kundenservice B2B (gn)
Teamleiter Vertriebsinnendienst und Kundenservice B2B (gn)
Energy2market GmbH
Home-Office, Leipzig
Teilweise Home-Office
Dabei stellst Du eine hohe Servicequalität sicher, förderst die reibungslose Zusammenarbeit über Bereichsgrenzen hinweg und steuerst ergebnisorientiert die Customer Experience. * Aufbau eines Frameworks zur kontinuierlichen Verbesserung der Customer Experience. Als Teamleiter Vertriebsinnendienst und Kundenservice B2B (gn) übernimmst Du die Gesamtverantwortung für unsere B2B-Kundenbeziehungen entlang der gesamten Customer Journey. * Verantwortung einer durchgängigen Customer Journey – von der Akquise bis zur Bestandskundenpflege. * Abgeschlossenes Studium im Bereich Betriebswirtschaft, Sales Management oder vergleichbare Qualifikation. * Fundierte Kenntnisse im Prozessmanagement und in der datenbasierten Steuerung von Kundenbeziehungen.
Dabei stellst Du eine hohe Servicequalität sicher, förderst die reibungslose Zusammenarbeit über Bereichsgrenzen hinweg und steuerst ergebnisorientiert die Customer Experience. * Aufbau eines Frameworks zur kontinuierlichen Verbesserung der Customer Experience. Als Teamleiter Vertriebsinnendienst und Kundenservice B2B (gn) übernimmst Du die Gesamtverantwortung für unsere B2B-Kundenbeziehungen entlang der gesamten Customer Journey. * Verantwortung einer durchgängigen Customer Journey – von der Akquise bis zur Bestandskundenpflege. * Abgeschlossenes Studium im Bereich Betriebswirtschaft, Sales Management oder vergleichbare Qualifikation. * Fundierte Kenntnisse im Prozessmanagement und in der datenbasierten Steuerung von Kundenbeziehungen.
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Currently we are working for an exciting Semiconductor project at Dresden for a World Leading Customer, delivering scope of work in Clean-Room architectural, Mechanical and Electrical services. * Minimum 3 years of professional experience in relevant professional * Strong communication and stakeholder management skills.
Currently we are working for an exciting Semiconductor project at Dresden for a World Leading Customer, delivering scope of work in Clean-Room architectural, Mechanical and Electrical services. * Minimum 3 years of professional experience in relevant professional * Strong communication and stakeholder management skills.
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(Senior) Production Manager (all genders)
(Senior) Production Manager (all genders)
ParshipMeet Group
Hamburg, Dresden, Berlin
Teilweise Home-Office
Several years of experience in campaign production or brand management, ideally in a multi-market or international environment. * Campaign Production: End-to-end management of 360° campaign productions (TV, OOH, Audio but main focus on digital campaigns) and coordination of external agencies and . * Process & Resource Management: Development and implementation of efficient production and process strategies, including capacity and resource planning – both with external partners as well as with our internal creative team. * Collaboration & Stakeholder Management: Act as a key interface across internal departments (Brand & Content Managers, creative team) and external partners to ensure efficient, cross-functional collaboration. * Excellent organizational and stakeholder management skills, with the ability to manage multiple complex projects simultaneously.
Several years of experience in campaign production or brand management, ideally in a multi-market or international environment. * Campaign Production: End-to-end management of 360° campaign productions (TV, OOH, Audio but main focus on digital campaigns) and coordination of external agencies and . * Process & Resource Management: Development and implementation of efficient production and process strategies, including capacity and resource planning – both with external partners as well as with our internal creative team. * Collaboration & Stakeholder Management: Act as a key interface across internal departments (Brand & Content Managers, creative team) and external partners to ensure efficient, cross-functional collaboration. * Excellent organizational and stakeholder management skills, with the ability to manage multiple complex projects simultaneously.
We believe that diversity, equity, inclusion, and wellbeing fuel innovation and ensure an exceptional customer and experience. ■ In your role, you will be responsible for identifying and evaluating market trends and new technologies for IaaS and Paas Services for our SAP customer base (Managed Cloud Services). ■ You will take on end-to-end service offer management (go-to-market, portfolio, delivery) with a focus on portfolio lifecycle management and support the sales and presales teams with your expertise. ■ You will maintain key product documentation (SOWs, costing, pricing, sales enablement) in collaboration with Presales & Bid Management ■ Finally, you will be responsible for preparing decision-making templates for senior/executive management. ■ You have at least 3-5 years of professional experience in SAP technology consulting, operations and support.
We believe that diversity, equity, inclusion, and wellbeing fuel innovation and ensure an exceptional customer and experience. ■ In your role, you will be responsible for identifying and evaluating market trends and new technologies for IaaS and Paas Services for our SAP customer base (Managed Cloud Services). ■ You will take on end-to-end service offer management (go-to-market, portfolio, delivery) with a focus on portfolio lifecycle management and support the sales and presales teams with your expertise. ■ You will maintain key product documentation (SOWs, costing, pricing, sales enablement) in collaboration with Presales & Bid Management ■ Finally, you will be responsible for preparing decision-making templates for senior/executive management. ■ You have at least 3-5 years of professional experience in SAP technology consulting, operations and support.
NEU
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Anschreiben nicht erforderlich
Zusammenarbeit mit internen Stakeholdern (z. B. Vertriebsinnendienst, Niederlassungsleitung, Tender Management, Customer Care) zur erfolgreichen Teilnahme an Ausschreibungen und Erstellung von Angeboten sowie zum nahtlosen Onboarding neuer Kunden * Gestaltung einer positiven Customer Experience Mit über 90-jähriger Erfahrung und rund 12.000 Mitarbeitern ist die Raben Group eines der führenden Logistikunternehmen in Mittel- und Osteuropa, welches umfassende logistische Lösungen im Straßen, See- und Luftfrachttransport sowie globale Supply-Chain-Management-Konzepte anbietet.
Zusammenarbeit mit internen Stakeholdern (z. B. Vertriebsinnendienst, Niederlassungsleitung, Tender Management, Customer Care) zur erfolgreichen Teilnahme an Ausschreibungen und Erstellung von Angeboten sowie zum nahtlosen Onboarding neuer Kunden * Gestaltung einer positiven Customer Experience Mit über 90-jähriger Erfahrung und rund 12.000 Mitarbeitern ist die Raben Group eines der führenden Logistikunternehmen in Mittel- und Osteuropa, welches umfassende logistische Lösungen im Straßen, See- und Luftfrachttransport sowie globale Supply-Chain-Management-Konzepte anbietet.
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Experience in customer service. In order to be able to supply our international customers and machines more quickly in an increasingly globalized world, we are looking to expand our team with a Customer Service Representative in the Customer Service department (m/f/d). * Advise and support new and existing customers. * Coordinate order and quotation management. * Plan service assignments for our customers worldwide. * Experience in Microsoft Office * Customer-oriented thinking
Experience in customer service. In order to be able to supply our international customers and machines more quickly in an increasingly globalized world, we are looking to expand our team with a Customer Service Representative in the Customer Service department (m/f/d). * Advise and support new and existing customers. * Coordinate order and quotation management. * Plan service assignments for our customers worldwide. * Experience in Microsoft Office * Customer-oriented thinking
Several years of experience in product management, ideally in a digital B2C environment * Identify, analyze, and prioritize customer (Parship, ElitePartner & eharmony) needs * Translate needs into product initiatives with measurable customer value and business impact * Experience supporting an organization through change, and building/improving structures where you see opportunities * Confidence in agile collaboration, product concept work, and stakeholder management * Experience with Discovery tracks and/or OKRs * Hands-on experience with experimentation/A/B testing is a plus - We want our teams to be as diverse as our customer base.
Several years of experience in product management, ideally in a digital B2C environment * Identify, analyze, and prioritize customer (Parship, ElitePartner & eharmony) needs * Translate needs into product initiatives with measurable customer value and business impact * Experience supporting an organization through change, and building/improving structures where you see opportunities * Confidence in agile collaboration, product concept work, and stakeholder management * Experience with Discovery tracks and/or OKRs * Hands-on experience with experimentation/A/B testing is a plus - We want our teams to be as diverse as our customer base.
Senior Data Engineer (all genders) Video
Senior Data Engineer (all genders) Video
ParshipMeet Group
Hamburg, Dresden, Berlin
Teilweise Home-Office
Handson GCP experience: BigQuery, Cloud Storage, Airflow/Cloud Composer, and identity & access management * Several years of experience as a Data Engineer (all genders) working with productiongrade, distributed data systems * Strong Python (tested, readable code), experience with Athena and advanced SQLskills * Experience with dbt or a similar transformation framework * Experience withTableau,MongoDB,PostgreSQL, and costefficient query tuning onBigQuery - We want our teams to be as diverse as our customer base.
Handson GCP experience: BigQuery, Cloud Storage, Airflow/Cloud Composer, and identity & access management * Several years of experience as a Data Engineer (all genders) working with productiongrade, distributed data systems * Strong Python (tested, readable code), experience with Athena and advanced SQLskills * Experience with dbt or a similar transformation framework * Experience withTableau,MongoDB,PostgreSQL, and costefficient query tuning onBigQuery - We want our teams to be as diverse as our customer base.
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(Junior) Produktmanager (m/w/d) KI & Digitale Innovation für Reise
(Junior) Produktmanager (m/w/d) KI & Digitale Innovation für Reise
CHECK24
Leipzig
Teilweise Home-Office
Wir denken mutig, handeln schnell und hinterfragen den Status quo – immer mit dem Ziel, die Experience von Millionen Nutzern zu verbessern. * Du arbeitest agil und crossfunktional mit Produktmanagement, Data Science, IT und Geschäftsführung zusammen – flache Hierarchien für schnellen Impact
Wir denken mutig, handeln schnell und hinterfragen den Status quo – immer mit dem Ziel, die Experience von Millionen Nutzern zu verbessern. * Du arbeitest agil und crossfunktional mit Produktmanagement, Data Science, IT und Geschäftsführung zusammen – flache Hierarchien für schnellen Impact
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Customer Service Specialist - with german
Customer Service Specialist - with german
VAT Vakuum-Apparate-Technik Deutschland GmbH
Dresden
Teilweise Home-Office
Manage and control consigned inventory assets to meet customer and asset management objectives. * 3+ years of related experience as a customer support specialist, operational support, or related field. * Work closely with customers and off-site sales staff to obtain and validate consigned inventory consumption forecasts. * Load forecasts into the company's Order Management system and submit appropriate purchase orders to manufacturing company in Switzerland/ Malaysia. * Be proactive in communicating problems and/or delays with customers. * Process RMAs and quotations for customer product returns to be serviced. * Ensure that supporting customer purchase orders are received and kept as backup.
Manage and control consigned inventory assets to meet customer and asset management objectives. * 3+ years of related experience as a customer support specialist, operational support, or related field. * Work closely with customers and off-site sales staff to obtain and validate consigned inventory consumption forecasts. * Load forecasts into the company's Order Management system and submit appropriate purchase orders to manufacturing company in Switzerland/ Malaysia. * Be proactive in communicating problems and/or delays with customers. * Process RMAs and quotations for customer product returns to be serviced. * Ensure that supporting customer purchase orders are received and kept as backup.
Manage and control consigned inventory assets to meet customer and asset management objectives. * 3+ years of related experience as a customer support specialist, operational support, or related field. * Work closely with customers and off-site sales staff to obtain and validate consigned inventory consumption forecasts. * Load forecasts into the company's Order Management system and submit appropriate purchase orders to manufacturing company in Switzerland/ Malaysia. * Be proactive in communicating problems and/or delays with customers. * Process RMAs and quotations for customer product returns to be serviced. * Ensure that supporting customer purchase orders are received and kept as backup.
Manage and control consigned inventory assets to meet customer and asset management objectives. * 3+ years of related experience as a customer support specialist, operational support, or related field. * Work closely with customers and off-site sales staff to obtain and validate consigned inventory consumption forecasts. * Load forecasts into the company's Order Management system and submit appropriate purchase orders to manufacturing company in Switzerland/ Malaysia. * Be proactive in communicating problems and/or delays with customers. * Process RMAs and quotations for customer product returns to be serviced. * Ensure that supporting customer purchase orders are received and kept as backup.
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International Customer Contact: You will be the first point of contact for both domestic and international customers, providing competent and friendly service. - Order Management and Invoicing: You will manage orders, review invoices, and ensure timely billing. - Material Management: Whether it is incoming goods or material handling, you will always have everything under control. - Commercial Training: You have successfully completed your training and ideally have some initial work experience.
International Customer Contact: You will be the first point of contact for both domestic and international customers, providing competent and friendly service. - Order Management and Invoicing: You will manage orders, review invoices, and ensure timely billing. - Material Management: Whether it is incoming goods or material handling, you will always have everything under control. - Commercial Training: You have successfully completed your training and ideally have some initial work experience.
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Are you a team player with a high level of customer focus? Extensive Practical Experience Customer communication - Project Management * – Expand our networks and contribute to sustainable and lasting customer relationships. * Several years of professional experience in consulting or advisory level functions in an M & A environment. * Extensive expert knowledge of project management * Professional appearance and a high level of customer orientation
Are you a team player with a high level of customer focus? Extensive Practical Experience Customer communication - Project Management * – Expand our networks and contribute to sustainable and lasting customer relationships. * Several years of professional experience in consulting or advisory level functions in an M & A environment. * Extensive expert knowledge of project management * Professional appearance and a high level of customer orientation
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Responding effectively and professionally to all customer requests ensuring that the team is informed to record them on to the Service Management System - This success is a result of a continual focus on manufacturing cutting-edge products and in directly supporting customers across the world with industry-leading service and maintenance. Our values are structured around our colleagues, our customers and our service, and while our approach and atmosphere within the business is fun, friendly and informal, our priority is always on delivering successful outcomes for our customers. * Establishing effective relationships with HQ Technical Support, based in the UK, to ensure a high level of communication and co-operation for all aspects of customer and product support * Informing the European of all serious customer complaints and escalations
Responding effectively and professionally to all customer requests ensuring that the team is informed to record them on to the Service Management System - This success is a result of a continual focus on manufacturing cutting-edge products and in directly supporting customers across the world with industry-leading service and maintenance. Our values are structured around our colleagues, our customers and our service, and while our approach and atmosphere within the business is fun, friendly and informal, our priority is always on delivering successful outcomes for our customers. * Establishing effective relationships with HQ Technical Support, based in the UK, to ensure a high level of communication and co-operation for all aspects of customer and product support * Informing the European of all serious customer complaints and escalations
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Establish a culture of innovation and continuous improvement, always challenging the team to find new ways to improve the customer experience and drive improved business performance. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips - the brains of devices we use every day. Applied Global Services (AGS) offers consulting, spare parts, and services to improve the performance and productivity of customer's equipment and fab operations. Industry trends- materials engineering, remote access, deep learning, and augmented reality-have led to significant advances in how the AGS group supports its global customers. Due to the strategic nature of the position and the need for close collaboration with local teams and customers, the successful candidate is expected to reside in or relocate to the Dresden area ...
Establish a culture of innovation and continuous improvement, always challenging the team to find new ways to improve the customer experience and drive improved business performance. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips - the brains of devices we use every day. Applied Global Services (AGS) offers consulting, spare parts, and services to improve the performance and productivity of customer's equipment and fab operations. Industry trends- materials engineering, remote access, deep learning, and augmented reality-have led to significant advances in how the AGS group supports its global customers. Due to the strategic nature of the position and the need for close collaboration with local teams and customers, the successful candidate is expected to reside in or relocate to the Dresden area ...
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(Senior) Sales Manager France (m/f/d), full time, remote from France
(Senior) Sales Manager France (m/f/d), full time, remote from France
hotelkit Technik UG (haftungsbeschränkt)
Dresden
Teilweise Home-Office
We offer an all-in-one operations platform that makes daily work and internal communication much easier for our customers from various industries, thus contributing to increased efficiency. hotelkit is well established across Europe and already working with customers in France — now it's time to take the next step and systematically grow our presence in this key market. Your mission is to build and scale a strong customer base in France, develop long-term relationships across the hospitality ecosystem, and position hotelkit as a leading collaboration platform for hotel operations. * Build long-term relationships with hotel groups, management companies, and consultants. * Work closely with internal teams to ensure smooth onboarding and high customer satisfaction. * 3+ years of proven experience in SaaS sales within the French hotel tech industry
We offer an all-in-one operations platform that makes daily work and internal communication much easier for our customers from various industries, thus contributing to increased efficiency. hotelkit is well established across Europe and already working with customers in France — now it's time to take the next step and systematically grow our presence in this key market. Your mission is to build and scale a strong customer base in France, develop long-term relationships across the hospitality ecosystem, and position hotelkit as a leading collaboration platform for hotel operations. * Build long-term relationships with hotel groups, management companies, and consultants. * Work closely with internal teams to ensure smooth onboarding and high customer satisfaction. * 3+ years of proven experience in SaaS sales within the French hotel tech industry
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