to lead our customer relationship management (CRM) initiatives in the European region. You will work closely and collaborate with various teams including marketing, ecommerce, and digital and data teams to ensure customer communications are personalized, relevant, engaging and aligned with overall business goals. Lead and develop a high-performing team, fostering a culture of collaboration, creativity, and continuous professional growth. Excellent project management, communication, and cross-functional collaboration skills, ideally gained within the leisure, travel, or entertainment sectors, and a strong passion for delivering outstanding customer experiences. * Can motivate, inspire, and lead teams, including 'virtual' teams and remote workers in other countries
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