Change Management & Adoption: Drove user adoption and confidence during system transformations through targeted change initiatives, hypercare support, and rapid issue resolution. * Project & Change Management: Highly organized, managing multiple training initiatives simultaneously, supporting system enablement and product releases, and applying change management frameworks (ADKAR, Prosci) in agile environments. * Stakeholder Collaboration: Partnered with Programme Leads, Change Leads, Business Process Owners, and Technical Support to align training with organizational goals, processes, and updates.
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