We are looking for a Manager Enterprise Telephony & Contact Center Engineering to drive the transformation of our telephony and call center landscape across six countries, 40+ locations, and more than 3,000 users. * Design and implement our next- generation telephony and contact center architecture (UC / VoIP / CCaaS) * Optimize call flows, IVR logic, routing, and system integrations (CRM, service platforms) * At least 3 years of experience in enterprise telephony (VoIP, SIP, SBCs, PBX) or contact center platforms (Genesys, NICE, Avaya, Cisco, Amazon Connect, or similar) * Familiarity with AI / automation capabilities in modern contact center solutions
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