The Contact Centre Quality & Training manager supports our customer sevice and experience function for QVC UK, In this role, you will lead and develop the UK Customer Experience 'Quality & Training' Team, setting direction and being accountable for daily management and achievement of goals and KPIs. You will create a great place to work and deliver an outstanding customer experience, playing a key role in shaping our quality and training programmes. * You will lead, coach, and develop the Quality & Training Team, ensuring alignment with QVC's Leadership Competency Model * You'll identify and fulfil training needs for new and existing team members, supporting recruitment and onboarding * Ability to build relationships, drive results, and support business goals * Experience in Quality and Training leadership, formal L&D qualifications/accreditations, and Team Member NPS integration
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