Provide second- and third-level functional support for customer issues and service requests including the investigation, analysis, documentation, and resolution of customer support tickets related to pharmacovigilance processes and solutions - We are looking for someone, who supports customers in the implementation, validation, and operation of pharmacovigilance and drug safety processes and solutions. The role combines regulatory expertise, business consulting, and solution knowledge to help customers achieve compliance, operational efficiency, and effective use of EXTEDO solutions and services. * Support the implementation, configuration, validation, and adoption of drug safety solutions * Cross-operate between Product Management, Development, Professional Services, and to address customer requirements, enhancement requests, and solution improvements
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