Lead process improvement initiatives that enhance service quality, reduce resolution times, and improve team efficiency—leveraging your deep fintech/SaaS support experience and strong understanding of customer behaviour in high-growth environments. * Collaborate closely with Pay-ops, Product, Compliance, Engineering, and RevOps, advocating for the customer in internal system optimisation, especially across payments and backend tooling. * Experience working cross-functional Pay-Ops with Product, Engineering, Sales, Compliance, or RevOps, and the confidence to speak up for the customer while balancing internal constraints. * Bonus: experience contributing to quality assurance frameworks, internal training, or scaling support operations across multiple markets or teams
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