As a CRM Architect, you will play a vital role in our CRM strategy by supporting our enterprise customers throughout their ServiceNow journey, defining the business value and tailoring end-to-end solution architecture to their specific needs, business model, value chains, and streams. CRM Transformation Experience: Proven experience leading or contributing to end-to-end CRM transformation initiatives, including assessment of legacy CRM landscapes, definition of target operating models, redesign of customer-facing processes (sales, service, fulfillment), and execution of large-scale CRM platform rollouts. Experience guiding customers through change management, adoption, and value realization in complex, multi-stakeholder CRM programs.
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