We are looking for a Manager Enterprise Telephony & Contact Center Engineering to drive the transformation of our telephony and call center landscape across six countries, 40+ locations, and more than 3,000 users. Contract titel: Manager Solution Integration - At ista, we support property owners and managers in making their buildings fit for the future and kind to the planet. In this role, you will shape our future communications architecture, oversee integrations with customer service systems, and build internal expertise to complement our external partners. * Design and implement our next- generation telephony and contact center architecture (UC / VoIP / CCaaS) * Optimize call flows, IVR logic, routing, and system integrations (CRM, service platforms) * At least 3 years of experience in enterprise telephony (VoIP, SIP, SBCs, PBX) or contact center platforms (Genesys, NICE, Avaya, Cisco, Amazon Connect, or similar)
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