Identification of optimization opportunities together with the Domain Data Owner and Process Owner Marketing, streamlining end-to-end processes and reducing manual work through automation * Analysis of CRM-related business processes (donor management, campaign management, relationship management) and consultation with stakeholders to improve efficiency and system integration * Driving CRM-related workstreams in future CRM projects (e.g., Salesforce implementation) as an application expert - from requirements gathering and process analysis to configuration support, testing, data migration, and go-live. * Acting as a link between business users, the project team, , and external to ensure seamless system integration and consistent processes * Assumption of operational re
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