7+ years working with Microsoft Dynamics 365 CRM, with hands‑on experience in Sales & Marketing modules. * Microsoft Dynamics / Power Platform certifications are a plus. * Lead the strategic evolution and rationalisation of a large, complex Dynamics 365 platform, ensuring it becomes more efficient, maintainable, and accessible for integration with other systems. * Lead, mentor, and inspire a team of ~8 senior Dynamics engineers — fostering autonomy, creativity, and proactive solution finding. * Own technical strategy and roadmaps for Dynamics 365 (Sales & Marketing) and Power Platform solutions, balancing new features, modernisation, and operational stability. * Maintain close collaboration with Microsoft to adopt new features early and follow best practices. * Translate business needs into robust, scalable CRM solutions — with a focus on proactive engagement, not just reactive delivery.
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