As a Technical Support Manager (Tier 1), you are part of the global support team and serve as the first point of contact for our customers regarding technical inquiries. In doing so, you maintain oversight of the support mailbox, assist with license management, support RMA processes, and help customers with basic log analyses (e.g. based on the Reseller UI manual). * Coordination of basic RMA, shipping, and replacement processes * Enjoyment of structured, detail-oriented work with documentation, processes, and digital tools * We push limits, think outside-the-box and strive for technological excellence to shape the future of aerial data.
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