Responsible for driving support for the Clinical Management Program / Clinical Quality Oversight Plan through the collection, collation and analysis of provider level data relating to the quality outcome program. * Assist with targeted training of to ensure consistent and high-quality levels of customers service support. You'll lead quality initiatives, oversee service recovery processes, analyse provider outcome data, and support audits, credentialing, and corrective action planning to uphold the TRICARE Overseas Program's clinical quality standards. * Support the Country in raising and maintaining the quality of the near patient nurses' assessments through case reviews and case feedback. * Support provider visits to develop relationships with the quality team, to support site assessment visits and to drive the regular update of clinical outcome data from providers.
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