The Principal Technical Consultantfor CRM & Industry Workflowsis a senior technical responsible for guiding clients through the implementation of ServiceNow's CRM Service: Customer Service Management (CSM) and Field Service Management (FSM) or CRM Sales: Sales and Order Management (SOM). The successful candidate will possess deep expertise in CRM Service (CSM, FSM) or CRM Sales (SOM, CPQ), coupled with a strong understanding of using AI, Experiences (UX/CX, Portals, Workspaces) and Industry Solutions, to solve complex client challenges and advocate customer needs ServiceNow. * Oversee technical delivery, ensuring alignment with client requirements and ServiceNow best practices for CSM and FSM or SOM implementations. * Partner with the pre-sales team to scope complex service engagements involving ServiceNow products and intricate integrations with client systems, with a focus on CSM/FSM, or CSM/SOM.
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