Through our HarmonE platform, we help Charge Point Operators and enterprise partners connect seamlessly to the grid, optimize energy usage, and unlock the full potential of EV infrastructure. Your mission is to ensure successful onboarding, operational adoption, and the long-term growth of our enterprise customers. You'll report to the Customer Success and work closely with internal in Technical Project Management, Key Account Management, and Customer Support. * Preparation and execution of QBRs (value, roadmap, performance, risks) * Proactive de-escalation and expectation management * Identifying growth and expansion opportunities in close coordination with the account management * Ensuring customer sentiment, risks, and opportunities are always visible * 2–4 years in Customer Success, Consulting, or Account Management. * Strong communication skills and confidence with enterprise stakeholders
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