Develop and implement cross-functional CX strategies, programs, and processes to improve satisfaction, NPS, and business outcomes * Build and lead CX practices including Strategy & Business Design, Experience Design, Program Management, and Digital Engineering * Act as the internal and strategic contact for all CX-related initiatives, ensuring alignment with corporate and BU strategies o 10+ years of experience in customer experience, digital marketing, sales, or service in a B2B environment - o Proven track record of digital transformation leadership and agile project delivery in a global context - o In-depth knowledge of digital customer platforms, marketing automation, and data-driven decision making - Diversity and inclusion are part of our DNA. We therefore welcome applications from all people regardless of age, gender, origin, ancestry, disability or other legally protected grounds.
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