Solid understanding of cloud (SaaS), integrations, and data privacy in customer engagement scenarios * Provide deep expertise across the CX solution portfolio, with integrations to S/4HANA, SAP BTP and SAP Analytics Cloud * Evaluate opportunities with CX-specific criteria: omnichannel scope, consent/privacy (GDPR/CCPA), data unification, real-time personalization, lead-to-cash/service-to-resolution, commerce scale/extensibility, and change readiness * Define architecture and integration assumptions (e.g., S/4 pricing/inventory, BTP Integration Suite, APIs/events) and transition smoothly to Services/ with clear scope and success criteria
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