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- Customer Service Representative
- Customer Support
- Head of Business Development
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- Head of Customer Service
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692 Treffer für Customer Insights Jobs in Rheinland im Umkreis von 30 km
Entwicklung des digitalen Programms: Du treibst Konzeption, Gestaltung und Einführung der neuen Treue-App voran und legst Kernfunktionen, Customer Journeys und Bindungsmechanismen fest.
Entwicklung des digitalen Programms: Du treibst Konzeption, Gestaltung und Einführung der neuen Treue-App voran und legst Kernfunktionen, Customer Journeys und Bindungsmechanismen fest.
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Teamlead Loyalty Program (m/w/d)
Teamlead Loyalty Program (m/w/d)
Peek & Cloppenburg* B.V. & Co. KG
Düsseldorf (40212)
Teilweise Home-Office
Entwicklung des digitalen Programms: Du treibst Konzeption, Gestaltung und Einführung der neuen Treue-App voran und legst Kernfunktionen, Customer Journeys und Bindungsmechanismen fest.
Entwicklung des digitalen Programms: Du treibst Konzeption, Gestaltung und Einführung der neuen Treue-App voran und legst Kernfunktionen, Customer Journeys und Bindungsmechanismen fest.
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Ziel ist es, ein robustes, nutzerorientiertes Datenmodell zu schaffen, das präzises Reporting sowie Customer Insights, Profiling und datengetriebene Entscheidungen ermöglicht. * Konzeption & Umsetzung des Kundendatenmodells: Entwicklung und Implementierung eines skalierbaren Customer Data Models, das Beziehungen, Attribute und Verhaltensdaten konsistent abbildet als Basis für Personalisierung und Insights wie Customer Profiling, Funnel Analysen und Kampagnentracking. Als Data Strategist verantwortest du die strategische Ausrichtung und operative Umsetzung des Datenmanagements entlang der gesamten Customer Journey und bist das Bindeglied zu anderen Datenexperten bei Miltenyi. * Zusammenarbeit mit & Teams: Enge Zusammenarbeit mit anderen Product Ownern und funktionsüber
Ziel ist es, ein robustes, nutzerorientiertes Datenmodell zu schaffen, das präzises Reporting sowie Customer Insights, Profiling und datengetriebene Entscheidungen ermöglicht. * Konzeption & Umsetzung des Kundendatenmodells: Entwicklung und Implementierung eines skalierbaren Customer Data Models, das Beziehungen, Attribute und Verhaltensdaten konsistent abbildet als Basis für Personalisierung und Insights wie Customer Profiling, Funnel Analysen und Kampagnentracking. Als Data Strategist verantwortest du die strategische Ausrichtung und operative Umsetzung des Datenmanagements entlang der gesamten Customer Journey und bist das Bindeglied zu anderen Datenexperten bei Miltenyi. * Zusammenarbeit mit & Teams: Enge Zusammenarbeit mit anderen Product Ownern und funktionsüber
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Senior Product Marketing Specialist (m/w/d)
Senior Product Marketing Specialist (m/w/d)
SHD Handels- und Dienstleistungsgesellschaft mbH
Andernach
Teilweise Home-Office
In doing so, you'll work closely with Product Management, Sales, Design, and international marketing collegues to translate customer and market insights into impactful messaging, content, and branding strategies that accelerate growth. Market Analysis & Customer Insights As an industry specialist, SHD offers an integrated system environment – from manufacturers to retailers and end customers. * Conduct customer research and develop buyer personas and journeys * Translate insights into actionable recommendations for product and marketing strategy
In doing so, you'll work closely with Product Management, Sales, Design, and international marketing collegues to translate customer and market insights into impactful messaging, content, and branding strategies that accelerate growth. Market Analysis & Customer Insights As an industry specialist, SHD offers an integrated system environment – from manufacturers to retailers and end customers. * Conduct customer research and develop buyer personas and journeys * Translate insights into actionable recommendations for product and marketing strategy
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Product influence: Be the voice of the customer — feed insights, challenges, and ideas into our roadmap. * Solution-oriented & curious: You dive into problems, connect the dots between customer needs and product capabilities, and explore industry insights. You'll ensure every customer not only succeeds but thrives with Metalshub. From first onboarding to long-term partnerships, you'll act as a trusted — not just supporting customers but working alongside them on consulting-like projects that span efficiency gains, sustainability initiatives, cost optimization, go-to-market strategy, and change management. All the while, you'll bring their real-world insights back into our product and strategy. * Onboarding & adoption: Create scalable onboarding journe
Product influence: Be the voice of the customer — feed insights, challenges, and ideas into our roadmap. * Solution-oriented & curious: You dive into problems, connect the dots between customer needs and product capabilities, and explore industry insights. You'll ensure every customer not only succeeds but thrives with Metalshub. From first onboarding to long-term partnerships, you'll act as a trusted — not just supporting customers but working alongside them on consulting-like projects that span efficiency gains, sustainability initiatives, cost optimization, go-to-market strategy, and change management. All the while, you'll bring their real-world insights back into our product and strategy. * Onboarding & adoption: Create scalable onboarding journe
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Senior Territory Ecosystem Manager (w/m/d) Partner-Driven Enterprise Growth Customers Germany
Senior Territory Ecosystem Manager (w/m/d) Partner-Driven Enterprise Growth Customers Germany
SAP SE
Ratingen, DE, 40882
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. * Drive revenue and growth targets across new and existing customers, expanding the SAP footprint in the midmarket. * Develop and execute SAP strategies for top accounts, including opportunity management, partner engagement, and customer engagement. Join the Enterprise Growth Customers organization, focusing on the fast-growing midmarket and new customer acquisition. * Strong track record in customer acquisition, development and account management.
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. * Drive revenue and growth targets across new and existing customers, expanding the SAP footprint in the midmarket. * Develop and execute SAP strategies for top accounts, including opportunity management, partner engagement, and customer engagement. Join the Enterprise Growth Customers organization, focusing on the fast-growing midmarket and new customer acquisition. * Strong track record in customer acquisition, development and account management.
NEU
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Team Manager Customer Success (m/w/d) Specialists & Complaint Management
Team Manager Customer Success (m/w/d) Specialists & Complaint Management
The Stepstone Group GmbH
Düsseldorf
Teilweise Home-Office
Anschreiben nicht erforderlich
Prozesse, Standards & Reporting: Du definierst Prozesse, Standards und KPIs, erstellst Reportings, leitest Insights ab und arbeitest eng mit Stakeholdern aus Vertrieb, Customer Success, Service, Produkt und Marketing zusammen. From good to great: Hebe Customer Success auf ein neues Level. Als Team Manager Customer Success & Beschwerdemanagement führst du zwei hochspezialisierte Teams mit dem klaren Ziel, die Customer Experience messbar zu verbessern und Kennzahlen wie Zufriedenheit und Retention nachhaltig zu steigern. Daneben treibst du neue Service-Innovationen voran und setzt Standards für exzellenten Customer Success. * Strategie: Du gestaltest die Ausrichtung des Customer Success-Bereichs aktiv mit und definierst eine Roadmap von Initiativen, die
Prozesse, Standards & Reporting: Du definierst Prozesse, Standards und KPIs, erstellst Reportings, leitest Insights ab und arbeitest eng mit Stakeholdern aus Vertrieb, Customer Success, Service, Produkt und Marketing zusammen. From good to great: Hebe Customer Success auf ein neues Level. Als Team Manager Customer Success & Beschwerdemanagement führst du zwei hochspezialisierte Teams mit dem klaren Ziel, die Customer Experience messbar zu verbessern und Kennzahlen wie Zufriedenheit und Retention nachhaltig zu steigern. Daneben treibst du neue Service-Innovationen voran und setzt Standards für exzellenten Customer Success. * Strategie: Du gestaltest die Ausrichtung des Customer Success-Bereichs aktiv mit und definierst eine Roadmap von Initiativen, die
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. The Senior Solution Sales Executive (f/m/d) (SSE) partners with the end-to-end account owner to drive solution specific sales motions, bring in domain expertise to solve customer business challenges, and grow the customer's SAP footprint through renewal and expansion to support long term customer success. * Manage customer relationships at the solution area/buying center level * Leverage SAP's comprehensive team of experts and industry knowledge to effectively address customer needs * Build customer participation in relevant SAP communities, programs, and events * Broad understanding of the
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. The Senior Solution Sales Executive (f/m/d) (SSE) partners with the end-to-end account owner to drive solution specific sales motions, bring in domain expertise to solve customer business challenges, and grow the customer's SAP footprint through renewal and expansion to support long term customer success. * Manage customer relationships at the solution area/buying center level * Leverage SAP's comprehensive team of experts and industry knowledge to effectively address customer needs * Build customer participation in relevant SAP communities, programs, and events * Broad understanding of the
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Data Scientist im Bereich Conversational AI
Data Scientist im Bereich Conversational AI
Deutsche Post Customer Service Center GmbH
Bonn
Teilweise Home-Office
Deutsche Post Customer Service Center GmbH - Mit deiner Expertise in Data Science und modernen KI-Technologien analysierst du Transkripte und Kundenanliegendaten, generierst kundenzentrische Insights und identifizierst Verbesserungspotenziale. * Du analysierst Chat- und Voicebot-Interaktionen sowie Kundenanliegendaten, um die Customer Experience kontinuierlich zu verbessern.
Deutsche Post Customer Service Center GmbH - Mit deiner Expertise in Data Science und modernen KI-Technologien analysierst du Transkripte und Kundenanliegendaten, generierst kundenzentrische Insights und identifizierst Verbesserungspotenziale. * Du analysierst Chat- und Voicebot-Interaktionen sowie Kundenanliegendaten, um die Customer Experience kontinuierlich zu verbessern.
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Lead Global HR Governance, Systems & Processes (f/m/d)
Lead Global HR Governance, Systems & Processes (f/m/d)
Berner Omnichannel Trading Holding SE
Köln
Teilweise Home-Office
With our strong brands BERNER, BTI by BERNER and CCS, we empower our customers to keep their businesses running successfully. * Enable organizational steering through data insights and analytics * Analytical mindset with ability to interpret data and provide actionable insights
With our strong brands BERNER, BTI by BERNER and CCS, we empower our customers to keep their businesses running successfully. * Enable organizational steering through data insights and analytics * Analytical mindset with ability to interpret data and provide actionable insights
E-Commerce Project Manager / CMS Expert (f/m/d)
E-Commerce Project Manager / CMS Expert (f/m/d)
Berner Omnichannel Trading Holding SE
Köln, Künzelsau
Teilweise Home-Office
Data-driven mindset: Ability to interpret analytics and apply insights to improve page performance and customer experience - With our strong brands BERNER, BTI by BERNER and CCS, we empower our customers to keep their businesses running successfully. * Shape our global e-commerce experience: Create seamless customer journeys providing high-quality e-commerce content, including landing pages, on-site campaigns and product pages
Data-driven mindset: Ability to interpret analytics and apply insights to improve page performance and customer experience - With our strong brands BERNER, BTI by BERNER and CCS, we empower our customers to keep their businesses running successfully. * Shape our global e-commerce experience: Create seamless customer journeys providing high-quality e-commerce content, including landing pages, on-site campaigns and product pages
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Head of Sales (m/w/d) – Healthcare [JR107873]
Head of Sales (m/w/d) – Healthcare [JR107873]
CompuGroup Medical Deutschland AG
Koblenz
Teilweise Home-Office
Collaborate cross-functionally with product, marketing, and operations teams to deliver customer-centric solutions. * Report key metrics and insights to executive leadership, providing actionable recommendations for growth.
Collaborate cross-functionally with product, marketing, and operations teams to deliver customer-centric solutions. * Report key metrics and insights to executive leadership, providing actionable recommendations for growth.
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Schnelle Bewerbung
You will manage and develop an existing customer portfolio in the field of polymer additives, identifying and unlocking new sales opportunities – with a strong focus on technical solutions that deliver real value * With your deep application knowledge, you will advise customers on additives for flame retardancy, foaming, and other functionalities, tailored to various polymer systems and technical requirements * You will proactively identify new business opportunities, acquire new customers, and actively implement both global and regional sales strategies * As an interface between Customer Service and Product Development, you always keep customer satisfaction and requirements in focus * You will monitor market and technology trends, conduct competitive analyses, and contribute valuable
You will manage and develop an existing customer portfolio in the field of polymer additives, identifying and unlocking new sales opportunities – with a strong focus on technical solutions that deliver real value * With your deep application knowledge, you will advise customers on additives for flame retardancy, foaming, and other functionalities, tailored to various polymer systems and technical requirements * You will proactively identify new business opportunities, acquire new customers, and actively implement both global and regional sales strategies * As an interface between Customer Service and Product Development, you always keep customer satisfaction and requirements in focus * You will monitor market and technology trends, conduct competitive analyses, and contribute valuable
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Analyze customer behavior and product data to identify opportunities, translating insights into clear, actionable recommendations. Around the world, METRO has approx. 15 million customers who benefit from the wholesale company's unique multichannel mix: customers can purchase their goods in one of the large stores in their area as well as by delivery (Food Service Distribution, FSD) – all digitally supported and connected. In parallel, METRO MARKETS is being developed as an international online marketplace for the needs of professional customers which has been growing and expanding continuously since 2019. In this role, you will lead the development of the METRO/MAKRO App for the B2B wholesale sector, turning business needs and market opportunities into a customer-cen
Analyze customer behavior and product data to identify opportunities, translating insights into clear, actionable recommendations. Around the world, METRO has approx. 15 million customers who benefit from the wholesale company's unique multichannel mix: customers can purchase their goods in one of the large stores in their area as well as by delivery (Food Service Distribution, FSD) – all digitally supported and connected. In parallel, METRO MARKETS is being developed as an international online marketplace for the needs of professional customers which has been growing and expanding continuously since 2019. In this role, you will lead the development of the METRO/MAKRO App for the B2B wholesale sector, turning business needs and market opportunities into a customer-cen
Anschreiben nicht erforderlich
Erstellung von Reportings, Präsentation von Insights und enge Zusammenarbeit mit Stakeholdern in Vertrieb, Customer Service und Produkt * Konzeption und Durchführung interner Schulungen für Customer Service Teams zum professionellen Beschwerdehandling
Erstellung von Reportings, Präsentation von Insights und enge Zusammenarbeit mit Stakeholdern in Vertrieb, Customer Service und Produkt * Konzeption und Durchführung interner Schulungen für Customer Service Teams zum professionellen Beschwerdehandling
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Strategy & Partnership Manager - Residential Flexibility Programme (f/m/d)
Strategy & Partnership Manager - Residential Flexibility Programme (f/m/d)
E.ON
Essen
Teilweise Home-Office
At E.ON, we're building the energy system of tomorrow - clean, digital, and customer-centric. By connecting electric vehicles, heat pumps, home batteries, and smart tariffs, we enable customers to participate in a smarter, more flexible energy world. * Translate insight into action: Convert regulatory trends, partner moves, and innovation signals into actionable guidance for product, commercial, and technology teams. With all our employees and customers, we are a global community of innovators and changemakers, all with the belief that each one of us can make a difference for our environment, for our society and for our children #WE shape the future.
At E.ON, we're building the energy system of tomorrow - clean, digital, and customer-centric. By connecting electric vehicles, heat pumps, home batteries, and smart tariffs, we enable customers to participate in a smarter, more flexible energy world. * Translate insight into action: Convert regulatory trends, partner moves, and innovation signals into actionable guidance for product, commercial, and technology teams. With all our employees and customers, we are a global community of innovators and changemakers, all with the belief that each one of us can make a difference for our environment, for our society and for our children #WE shape the future.
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Working Student Software Development (Python, Java, AWS) (m/f/d)
Working Student Software Development (Python, Java, AWS) (m/f/d)
Mitsubishi Electric Europe B.V. Niederlassung Deutschland
Ratingen
Anschreiben nicht erforderlich
Analyzing and visualizing customer-provided data prior to PoC execution to extract insights and formulate business hypotheses * Practical skills in data processing, analysis, and visualization, as well as first experience in deriving hypotheses and insights and implementing requirements in system solutions
Analyzing and visualizing customer-provided data prior to PoC execution to extract insights and formulate business hypotheses * Practical skills in data processing, analysis, and visualization, as well as first experience in deriving hypotheses and insights and implementing requirements in system solutions
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. The Solution Sales Expert (f/m/d) combines deep SAP expertise, business acumen, and end-to-end solution knowledge to drive LoB cloud revenue, customer success, and adoption of innovation (especially AI), advancing both LoB priorities and the “One SAP” strategy. * Account ownership & strategy: Own LoB strategy for assigned accounts; build and execute plans aligned to customer goals and broader account plans. * Product success & innovation: Lead GTM for new solutions; engage early with customers; validate use cases; influence roadmap; drive AI initiatives (e.g., BDC, Knowledge Graphs, scalable PoCs, Joule agents). The Solution Sales Expert is
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. The Solution Sales Expert (f/m/d) combines deep SAP expertise, business acumen, and end-to-end solution knowledge to drive LoB cloud revenue, customer success, and adoption of innovation (especially AI), advancing both LoB priorities and the “One SAP” strategy. * Account ownership & strategy: Own LoB strategy for assigned accounts; build and execute plans aligned to customer goals and broader account plans. * Product success & innovation: Lead GTM for new solutions; engage early with customers; validate use cases; influence roadmap; drive AI initiatives (e.g., BDC, Knowledge Graphs, scalable PoCs, Joule agents). The Solution Sales Expert is
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This role ensures adherence to global and regional regulatory requirements, ISO standards, and Cochlear's Quality Management System (QMS), while partnering with cross-functional teams to deliver exceptional product quality and customer experience. * Ability to analyse data and present actionable insights
This role ensures adherence to global and regional regulatory requirements, ISO standards, and Cochlear's Quality Management System (QMS), while partnering with cross-functional teams to deliver exceptional product quality and customer experience. * Ability to analyse data and present actionable insights
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(Senior) Data Analyst (m/w/d)
(Senior) Data Analyst (m/w/d)
Digitas GmbH
Berlin, Hamburg, Köln, München, Frankfurt am Main
Teilweise Home-Office
Dazu zählen beispielsweise Analysen des Nutzerverhaltens, der Customer Journeys, die Auswertung von A/B-Tests oder die Analyse des Erfolgs von Online Marketing Kampagnen. * In der Aufbereitung von Insights in Form von Dashboards und Reportings sowie der Ableitung von konkreten Handlungsempfehlungen gehst Du auf.
Dazu zählen beispielsweise Analysen des Nutzerverhaltens, der Customer Journeys, die Auswertung von A/B-Tests oder die Analyse des Erfolgs von Online Marketing Kampagnen. * In der Aufbereitung von Insights in Form von Dashboards und Reportings sowie der Ableitung von konkreten Handlungsempfehlungen gehst Du auf.
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You deliver in-depth analysis of the price and fundamental development of the global commodity markets, toprovide insights on future movements of price levels and spreads in the European commodity markets. * You lead initiatives to build and mature a large, international energy customer portfolio as part of E.ON'stransformation program. With all our employees and customers, we are a global community of innovators and changemakers, all with the belief that each one of us can make a difference for our environment, for our society and for our children - We shape the future.
You deliver in-depth analysis of the price and fundamental development of the global commodity markets, toprovide insights on future movements of price levels and spreads in the European commodity markets. * You lead initiatives to build and mature a large, international energy customer portfolio as part of E.ON'stransformation program. With all our employees and customers, we are a global community of innovators and changemakers, all with the belief that each one of us can make a difference for our environment, for our society and for our children - We shape the future.
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Castrol is part of bp and provides products and services to customers and consumers in the automotive, marine, industrial and energy sectors. * Identify customer needs and industry trends to provide input for the global technology strategy * Conduct regular OEM customer visits to maintain technical leadership contact and expand Castrol's network * Collect and document information in written reports on key OEMs, industry insights, and market trends * Extensive experience in customer management
Castrol is part of bp and provides products and services to customers and consumers in the automotive, marine, industrial and energy sectors. * Identify customer needs and industry trends to provide input for the global technology strategy * Conduct regular OEM customer visits to maintain technical leadership contact and expand Castrol's network * Collect and document information in written reports on key OEMs, industry insights, and market trends * Extensive experience in customer management
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Etwa 550 Mitarbeiter arbeiten in der Hauptverwaltung in Köln, rund 200 Mitarbeiter sind im Customer Contact Center (Call Center) beschäftigt. * Insights bündeln & Empfehlungen ableiten: Verknüpfung von Markt-, Kunden- und internen Insights mit Vertriebserkenntnissen zur Ableitung fundierter Analysen und Erstellung strategischer Empfehlungen.
Etwa 550 Mitarbeiter arbeiten in der Hauptverwaltung in Köln, rund 200 Mitarbeiter sind im Customer Contact Center (Call Center) beschäftigt. * Insights bündeln & Empfehlungen ableiten: Verknüpfung von Markt-, Kunden- und internen Insights mit Vertriebserkenntnissen zur Ableitung fundierter Analysen und Erstellung strategischer Empfehlungen.
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We achieve this by optimizing every lever of their commercial strategy – product, price, innovation, marketing, and sales – based on deep insights into what customers want and value. * Through internships or student assistant positions, you have already gained insights into SAP HCM support.
We achieve this by optimizing every lever of their commercial strategy – product, price, innovation, marketing, and sales – based on deep insights into what customers want and value. * Through internships or student assistant positions, you have already gained insights into SAP HCM support.
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(Junior) Consultant | NEW Banking (m/w/d)
(Junior) Consultant | NEW Banking (m/w/d)
BearingPoint GmbH
Frankfurt, Berlin, Düsseldorf, Hamburg, Leipzig, München, Stuttgart, Walldorf
Teilweise Home-Office
Anschreiben nicht erforderlich
Compliance: Anti-Financial-Crime, Bekämpfung von Geldwäsche- und Terrorismusfinanzierung, Know-Your-Customer/Know-Your-Enterprise, Non-Financial Risk Management, Kapitalmarkt-Compliance ...du möchtest mehr Insights zu den aktuellen Banking-Fragestellungen bei BearingPoint?
Compliance: Anti-Financial-Crime, Bekämpfung von Geldwäsche- und Terrorismusfinanzierung, Know-Your-Customer/Know-Your-Enterprise, Non-Financial Risk Management, Kapitalmarkt-Compliance ...du möchtest mehr Insights zu den aktuellen Banking-Fragestellungen bei BearingPoint?
Beliebte Jobs
- Customer Service Representative
- Customer Support
- Head of Business Development
- Brand Management
- IT Customer Support
- Head of Customer Service
- Customer Insight
- Head Of Communications
- Customer Success
- Head of User Experience
- Global Category Lead
- Market Intelligence
- Head of Business Unit
- Customer Success Management
- Customer Research
- Junior Pr Manager