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Beliebte Jobs
- Customer Service Manager
- Customer Service Representative
- Customer Support
- Brand Management
- Customer Experience Manager
- Customer Service Agent
- Customer Services
- Customer Insight Specialist
- Customer Success Management
- Customer Success
- Relationship Manager
- Customer Service
- Customer Care Agent
- Communications Intern
- Customer Care Manager
- Customer Relationship Manager
Standorte
- Hamburg
- Lübeck
- Norderstedt
- Lüneburg
- Seevetal
- Ahrensburg
- Pinneberg
- Wedel
- Buchholz in der Nordheide
- Geesthacht
- Buxtehude
- Rellingen
- Bad Oldesloe
- Reinbek
- Winsen (Luhe)
- Barsbüttel
- Bargteheide
- Henstedt-Ulzburg
- Glinde, Schleswig-Holstein
- Salzhausen
- Europa
- Westliches Europa
- Norddeutschland
- Ostdeutschland
- Niedersachsen
- Schleswig Holstein
4.039 Treffer für Customer Insight Management Jobs in Geesthacht im Umkreis von 30 km
Noch nichts dabei? Es gibt 4039 weitere Jobs, die zu deiner Suche passen könnten
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IT Projekt Manager | Schwerpunkt Customer Service (w/m/d)
IT Projekt Manager | Schwerpunkt Customer Service (w/m/d)
Otto GmbH & Co. KGaA
Hamburg
Teilweise Home-Office
Anschreiben nicht erforderlich
Unsere Abteilung ist aufgeteilt in Shopmanagement, CRM, Online-Marketing sowie Web-Entwicklung. * Du hast den Überblick über unser Kundenfeedback – ob auf TrustedShops oder TrustPilot – und nutzt diese Insights, um gemeinsam mit den Fachbereichen Verbesserungen anzustoßen. * Du bist vertraut mit agilen Projektmanagement-Methoden (z.B. SCRUM, Kanban) bzw. kannst dich schnell in agile Ansätze einarbeiten. * Affinität für Customer Experience und kontinuierliche Verbesserung. Achtsamkeits- und Stressmanagementkurse, Angebote für Eltern, betriebsärztliche & psychosoziale Beratung
Unsere Abteilung ist aufgeteilt in Shopmanagement, CRM, Online-Marketing sowie Web-Entwicklung. * Du hast den Überblick über unser Kundenfeedback – ob auf TrustedShops oder TrustPilot – und nutzt diese Insights, um gemeinsam mit den Fachbereichen Verbesserungen anzustoßen. * Du bist vertraut mit agilen Projektmanagement-Methoden (z.B. SCRUM, Kanban) bzw. kannst dich schnell in agile Ansätze einarbeiten. * Affinität für Customer Experience und kontinuierliche Verbesserung. Achtsamkeits- und Stressmanagementkurse, Angebote für Eltern, betriebsärztliche & psychosoziale Beratung
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Director Business Development Gö, Mü, HH (m/w/d)
Director Business Development Gö, Mü, HH (m/w/d)
ISI GmbH - Institut für Sensorikforschung und Innovationsberatung
Göttingen, München, Hamburg
Teilweise Home-Office
You have the ability to translate customer challenges, market developments,and trend insights into business opportunities. Our purpose, to create a new connection between pleasure and responsibility and to help our customers and people in society to achieve this as well, is at the heart of our thinking and actions. Over the years, you have developed comprehensive expertise in Market & Consumer Research and you are well-versed in the relevant Insights methods and approaches. * You work in the second management level in close collaboration with the isi leadership team. * You are responsible for the design and strategic development of one or more business areas beyond client management. * You act as a and sparring partner for your account managers in sustainable account management. * You represent isiat trade fairs,conferences and on socialmedia to engage with current and new customers.
You have the ability to translate customer challenges, market developments,and trend insights into business opportunities. Our purpose, to create a new connection between pleasure and responsibility and to help our customers and people in society to achieve this as well, is at the heart of our thinking and actions. Over the years, you have developed comprehensive expertise in Market & Consumer Research and you are well-versed in the relevant Insights methods and approaches. * You work in the second management level in close collaboration with the isi leadership team. * You are responsible for the design and strategic development of one or more business areas beyond client management. * You act as a and sparring partner for your account managers in sustainable account management. * You represent isiat trade fairs,conferences and on socialmedia to engage with current and new customers.
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Wir suchen zum 01.03.2026: Digital Marketing Specialist (m/w/d) für unseren Standort in Hamburg
Wir suchen zum 01.03.2026: Digital Marketing Specialist (m/w/d) für unseren Standort in Hamburg
Orion Pharma GmbH
Hamburg
In enger Zusammenarbeit mit Brandmanagement und weiteren Stakeholdern entwickelst du zielgerichtete digitale Kampagnen für Healthcare Professionals, betreust unsere digitalen Plattformen und optimierst Maßnahmen datenbasiert entlang der Customer Journey. * Du hast bereits erste Erfahrungen mit CRM-Systemen gesammelt – idealerweise mit Veeva Vault (ggf. auch Veeva PromoMats) – und nutzt diese, um datenbasierte Insights zu gewinnen und zielgerichtete Customer Journeys mitzugestalten, sodass wir unsere Kund:innen noch besser erreichen. * In enger Kooperation mit dem Brandmanagement entwickelst du Inhalte und digitale Kampagnen, die gezielt auf die Bedürfnisse und Informationsanforderungen von (HCPs) ausgerichtet sind. * Erfahrung im Projektmanagement und in der Koordination komplexer Aufgaben * Sehr gute Organisationsfähigkeiten sowie umsichtiges Projekt- und Zeitmanagement
In enger Zusammenarbeit mit Brandmanagement und weiteren Stakeholdern entwickelst du zielgerichtete digitale Kampagnen für Healthcare Professionals, betreust unsere digitalen Plattformen und optimierst Maßnahmen datenbasiert entlang der Customer Journey. * Du hast bereits erste Erfahrungen mit CRM-Systemen gesammelt – idealerweise mit Veeva Vault (ggf. auch Veeva PromoMats) – und nutzt diese, um datenbasierte Insights zu gewinnen und zielgerichtete Customer Journeys mitzugestalten, sodass wir unsere Kund:innen noch besser erreichen. * In enger Kooperation mit dem Brandmanagement entwickelst du Inhalte und digitale Kampagnen, die gezielt auf die Bedürfnisse und Informationsanforderungen von (HCPs) ausgerichtet sind. * Erfahrung im Projektmanagement und in der Koordination komplexer Aufgaben * Sehr gute Organisationsfähigkeiten sowie umsichtiges Projekt- und Zeitmanagement
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Die Abteilung Marktforschung & Kundenservice ist das zentrale Sprachrohr zu unseren Kund:innen und bündelt die Customer Insights für EDEKA. * Schnittstellenmanagement: Du verantwortest die kommunikative Steuerung zwischen Kundenservice-Dienstleistern und internen Bereichen wie den EDEKA Regionen, Teams aus dem digitalen Marketing und IT, Qualitätssicherung und Einkauf, Marketing und Unternehmenskommunikation. Dabei bist du sowohl für technische Aspekte wie auch Change Management verantwortlich. * Sehr gute Projektmanagement-Kenntnisse sowie eine strukturierte und selbstständige Arbeitsweise gehören zu den Basics in deinen Methodenkoffer * Dein analytisches Verständnis hilft dir bei der Ableitung von Insights aus Kundenservice-Daten * Daneben bieten wir auch ein umfangreiches und prämiertes Gesundheitsmanagement
Die Abteilung Marktforschung & Kundenservice ist das zentrale Sprachrohr zu unseren Kund:innen und bündelt die Customer Insights für EDEKA. * Schnittstellenmanagement: Du verantwortest die kommunikative Steuerung zwischen Kundenservice-Dienstleistern und internen Bereichen wie den EDEKA Regionen, Teams aus dem digitalen Marketing und IT, Qualitätssicherung und Einkauf, Marketing und Unternehmenskommunikation. Dabei bist du sowohl für technische Aspekte wie auch Change Management verantwortlich. * Sehr gute Projektmanagement-Kenntnisse sowie eine strukturierte und selbstständige Arbeitsweise gehören zu den Basics in deinen Methodenkoffer * Dein analytisches Verständnis hilft dir bei der Ableitung von Insights aus Kundenservice-Daten * Daneben bieten wir auch ein umfangreiches und prämiertes Gesundheitsmanagement
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Our customers are able to reliably source a broad range of goods from the categories fashion, beauty and home & living. * Datenbasiert die Zukunft gestalten - Du recherchierst aktuelle HR-Trends, wertest relevante KPIs aus und lieferst damit wertvolle Insights für strategische Entscheidungen. * Du bist eingeschriebener Bachelor- oder Masterstudent – idealerweise mit ersten Erfahrungen im Personalmanagement oder großem Interesse an HR-Themen und bringst min. 6 Monate Zeit (gerne mehr) mit.
Our customers are able to reliably source a broad range of goods from the categories fashion, beauty and home & living. * Datenbasiert die Zukunft gestalten - Du recherchierst aktuelle HR-Trends, wertest relevante KPIs aus und lieferst damit wertvolle Insights für strategische Entscheidungen. * Du bist eingeschriebener Bachelor- oder Masterstudent – idealerweise mit ersten Erfahrungen im Personalmanagement oder großem Interesse an HR-Themen und bringst min. 6 Monate Zeit (gerne mehr) mit.
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Building strong market, customer, and competitive insight through analyses and active customer engagement across the value chain - You shape global marketing and sales strategies, lead product management and cross-functional teams, and collaborate closely with Sales, R&D, Production, and regional organizations to drive sustainable growth and profitability across international markets. * Direct leadership, coaching and development of the Mounting Product Management Team - 8+ years), including experience in B2B business, project management, sales, marketing and decision-making environments
Building strong market, customer, and competitive insight through analyses and active customer engagement across the value chain - You shape global marketing and sales strategies, lead product management and cross-functional teams, and collaborate closely with Sales, R&D, Production, and regional organizations to drive sustainable growth and profitability across international markets. * Direct leadership, coaching and development of the Mounting Product Management Team - 8+ years), including experience in B2B business, project management, sales, marketing and decision-making environments
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Anschreiben nicht erforderlich
Translate analytical insights into clear recommendations for senior management decision-making * Lead and execute corporate strategy development projects, including supply and demand platform management * Conduct in-depth market, customer, and competitive analyses across multiple European regions * 1–4 years of relevant professional experience, ideally in e-commerce, digital platforms, SaaS, or marketplace businesses, or in strategy, management, or consulting
Translate analytical insights into clear recommendations for senior management decision-making * Lead and execute corporate strategy development projects, including supply and demand platform management * Conduct in-depth market, customer, and competitive analyses across multiple European regions * 1–4 years of relevant professional experience, ideally in e-commerce, digital platforms, SaaS, or marketplace businesses, or in strategy, management, or consulting
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EMEA Expert Customs Specialist (m/f/d)
EMEA Expert Customs Specialist (m/f/d)
ADM EMEA Corporate Services GmbH
Poznań, Hamburg, Heidelberg, Amsterdam
Teilweise Home-Office
With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. * Performs soft audits on outsourced customs activities (broker management) * Experienced in stakeholder management
With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. * Performs soft audits on outsourced customs activities (broker management) * Experienced in stakeholder management
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Senior Manager Software Engineering - Full Stack (m/w/d)
Senior Manager Software Engineering - Full Stack (m/w/d)
Publicis Media GmbH
Düsseldorf, Hamburg, Berlin, München, Frankfurt am Main
Teilweise Home-Office
As a global holding company, Publicis Media lives through its global agency brands Zenith, Starcom and Spark, which manage and continuously develop the customer business in strategic communications consulting in over 100 countries. In addition, central teams of specialists at Publicis Media support the agencies' clients in these areas: Data and Technology, Analytics and Insights, Research, Content, Performance, Buying and Business Development. * Open feedback culture with structured performance management
As a global holding company, Publicis Media lives through its global agency brands Zenith, Starcom and Spark, which manage and continuously develop the customer business in strategic communications consulting in over 100 countries. In addition, central teams of specialists at Publicis Media support the agencies' clients in these areas: Data and Technology, Analytics and Insights, Research, Content, Performance, Buying and Business Development. * Open feedback culture with structured performance management
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Workday Reporting Lead / Senior Consultant (all genders)
Workday Reporting Lead / Senior Consultant (all genders)
Randstad Digital Germany AG
München, Nürnberg, Düsseldorf, Stuttgart, Frankfurt, Hamburg
Teilweise Home-Office
Anschreiben nicht erforderlich
Als globales Technologieunternehmen der Randstad Gruppe bieten wir maßgeschneiderte Softwareentwicklung und IT-Consulting in den Bereichen Advisory, Customer Experience, Cloud, Digital & Product Engineering sowie Data & Analytics auf höchstem Niveau. * Insights generieren: Du konzipierst, erstellst und optimierst anspruchsvolle Reporting-Lösungen – von Advanced, Matrix und Composite Reports über BIRT bis hin zu Trending Reports. * Analytisches Denken, eine ausgeprägte Problemlösungskompetenz und ein starkes Stakeholder-Management zeichnen dich aus.
Als globales Technologieunternehmen der Randstad Gruppe bieten wir maßgeschneiderte Softwareentwicklung und IT-Consulting in den Bereichen Advisory, Customer Experience, Cloud, Digital & Product Engineering sowie Data & Analytics auf höchstem Niveau. * Insights generieren: Du konzipierst, erstellst und optimierst anspruchsvolle Reporting-Lösungen – von Advanced, Matrix und Composite Reports über BIRT bis hin zu Trending Reports. * Analytisches Denken, eine ausgeprägte Problemlösungskompetenz und ein starkes Stakeholder-Management zeichnen dich aus.
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This role combines strategic business development, key account management, and cross-functional collaboration to expand our market presence and strengthen long-term customer partnerships. o Translate insights into actionable opportunities for customers and internal stakeholders. For more than 70 years, Arethia has been known for its close collaboration with customers and the highest quality standards. * Key Account Management o Manage and grow existing customer relationships, ensuring high levels of service and satisfaction. o Provide technical customer support and manage customer projects in collaboration with departments. * Market & Consumer Insight
This role combines strategic business development, key account management, and cross-functional collaboration to expand our market presence and strengthen long-term customer partnerships. o Translate insights into actionable opportunities for customers and internal stakeholders. For more than 70 years, Arethia has been known for its close collaboration with customers and the highest quality standards. * Key Account Management o Manage and grow existing customer relationships, ensuring high levels of service and satisfaction. o Provide technical customer support and manage customer projects in collaboration with departments. * Market & Consumer Insight
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Internship Fellow Consultant (f/m/d) Chemicals & Life Sciences
Internship Fellow Consultant (f/m/d) Chemicals & Life Sciences
Horváth
Berlin, Düsseldorf, Frankfurt, Hamburg, München, Stuttgart
Teilweise Home-Office
Als unabhängige, internationale Managementberatung begegnen wir täglich spannenden Aufgaben und Kunden. You support us with your talents and contribute significantly to the team effort right from the beginning, either from the customer's site, in our offices or flexibly from home. You are enrolled at a university, bring first practical insights and are available for a period of at least two months.
Als unabhängige, internationale Managementberatung begegnen wir täglich spannenden Aufgaben und Kunden. You support us with your talents and contribute significantly to the team effort right from the beginning, either from the customer's site, in our offices or flexibly from home. You are enrolled at a university, bring first practical insights and are available for a period of at least two months.
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PETRA IV will be the world's brightest synchrotron radiation source for decades to come, providing unparalleled insight into physical, chemical, and biological processes in nature and technology. * Experience in supporting scientific user groups and customers from industry - You will benefit from our family-friendly and collegial atmosphere, our established health management and occupational pension provision.
PETRA IV will be the world's brightest synchrotron radiation source for decades to come, providing unparalleled insight into physical, chemical, and biological processes in nature and technology. * Experience in supporting scientific user groups and customers from industry - You will benefit from our family-friendly and collegial atmosphere, our established health management and occupational pension provision.
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(Junior) Consultant | NEW Banking (m/w/d)
(Junior) Consultant | NEW Banking (m/w/d)
BearingPoint GmbH
Frankfurt, Berlin, Düsseldorf, Hamburg, Leipzig, München, Stuttgart, Walldorf
Teilweise Home-Office
Anschreiben nicht erforderlich
Compliance: Anti-Financial-Crime, Bekämpfung von Geldwäsche- und Terrorismusfinanzierung, Know-Your-Customer/Know-Your-Enterprise, Non-Financial Risk Management, Kapitalmarkt-Compliance - BearingPoint ist eine unabhängige Management- und Technologieberatung mit europäischen Wurzeln und globaler Reichweite. ...du möchtest mehr Insights zu den aktuellen Banking-Fragestellungen bei BearingPoint?
Compliance: Anti-Financial-Crime, Bekämpfung von Geldwäsche- und Terrorismusfinanzierung, Know-Your-Customer/Know-Your-Enterprise, Non-Financial Risk Management, Kapitalmarkt-Compliance - BearingPoint ist eine unabhängige Management- und Technologieberatung mit europäischen Wurzeln und globaler Reichweite. ...du möchtest mehr Insights zu den aktuellen Banking-Fragestellungen bei BearingPoint?
At Diageo, employees are passionate about its customers and consumers and want to be the best. Diageo invests significantly in direct to consumer brand building, but we have to work collaboratively with our customers to influence the point of purchase activations as this is where the vast majority of our A&P investment sits. You will work closely with our customer team to understand the needs of shoppers and customers and then collaborate with the marketing team to create the programmes and tools that guarantee outstanding execution of our brands. In this position you will sit right at the heart of business, supporting and working as business partner with our sales teams to ensure they have all the insights, growth drivers, and tools they need to deliver brilliant execution of Diageo's commercial plan.
At Diageo, employees are passionate about its customers and consumers and want to be the best. Diageo invests significantly in direct to consumer brand building, but we have to work collaboratively with our customers to influence the point of purchase activations as this is where the vast majority of our A&P investment sits. You will work closely with our customer team to understand the needs of shoppers and customers and then collaborate with the marketing team to create the programmes and tools that guarantee outstanding execution of our brands. In this position you will sit right at the heart of business, supporting and working as business partner with our sales teams to ensure they have all the insights, growth drivers, and tools they need to deliver brilliant execution of Diageo's commercial plan.
NEU
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Mindestens 5 Jahre relevante Berufserfahrung in einem dynamischen, datengetriebenen Umfeld (z. B. Produktmanagement, Customer Experience, Business Analytics, Consulting) * Performance & Insights Excellence - Du konzipierst und implementierst moderne Analyse- und Dashboard-Lösungen, die Daten innerhalb der Fachbereiche Product Management zugänglich machen und eine klare Sicht auf Experience- und Produkt-Performance ermöglichen - Du agierst als Sparringspartner für Produktmanagement, Guest Experience, Marketing und Management, bringst strategische Impulse ein und hast perspektivisch die Möglichkeit, Verantwortung für bereichsübergreifende Projekte zu übernehmen * Sehr gutes Verständnis von Performance- und ROI-Kennzahlen, idealerweise im Kontext von Customer Experience, Produkt- oder Serviceentwicklung
Mindestens 5 Jahre relevante Berufserfahrung in einem dynamischen, datengetriebenen Umfeld (z. B. Produktmanagement, Customer Experience, Business Analytics, Consulting) * Performance & Insights Excellence - Du konzipierst und implementierst moderne Analyse- und Dashboard-Lösungen, die Daten innerhalb der Fachbereiche Product Management zugänglich machen und eine klare Sicht auf Experience- und Produkt-Performance ermöglichen - Du agierst als Sparringspartner für Produktmanagement, Guest Experience, Marketing und Management, bringst strategische Impulse ein und hast perspektivisch die Möglichkeit, Verantwortung für bereichsübergreifende Projekte zu übernehmen * Sehr gutes Verständnis von Performance- und ROI-Kennzahlen, idealerweise im Kontext von Customer Experience, Produkt- oder Serviceentwicklung
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Director Group Controlling (all genders)
Director Group Controlling (all genders)
ParshipMeet Group
Hamburg, Dresden, Berlin
Teilweise Home-Office
You proactively derive strategic recommendations based on financial insights, present them to management, and drive implementation. As Director Group Controlling (all genders) you will be responsible for our Group Controlling function, ensuring high-quality financial steering, transparency, and performance management across all group entities. * You act as a sparring partner to senior management and own all aspects of management reporting, including ad-hoc analyses. We want our teams to be as diverse as our customer base. * Strong self-management, structured way of working, and ability to operate on your own.
You proactively derive strategic recommendations based on financial insights, present them to management, and drive implementation. As Director Group Controlling (all genders) you will be responsible for our Group Controlling function, ensuring high-quality financial steering, transparency, and performance management across all group entities. * You act as a sparring partner to senior management and own all aspects of management reporting, including ad-hoc analyses. We want our teams to be as diverse as our customer base. * Strong self-management, structured way of working, and ability to operate on your own.
Using your curiosity and passion, you'll make the most of consumer insight and digital platforms, reaching new customers, markets, and celebrations to help us achieve our growth potential. Our Sales team love building relationships, connecting with customers to sell our much-loved brands in new and vibrant markets where they can thrive. At Diageo, employees are passionate about its customers and consumers and want to be the best. Diageo invests significantly in direct to consumer brand building, but we have to work collaboratively with our customers to influence the point of purchase activations as this is where the vast majority of our A&P investment sits. You will work closely with our customer team to understand the needs of shoppers and customers and then collaborate with the marketing team to create the programmes and tools that guarantee outstanding execution of our brands.
Using your curiosity and passion, you'll make the most of consumer insight and digital platforms, reaching new customers, markets, and celebrations to help us achieve our growth potential. Our Sales team love building relationships, connecting with customers to sell our much-loved brands in new and vibrant markets where they can thrive. At Diageo, employees are passionate about its customers and consumers and want to be the best. Diageo invests significantly in direct to consumer brand building, but we have to work collaboratively with our customers to influence the point of purchase activations as this is where the vast majority of our A&P investment sits. You will work closely with our customer team to understand the needs of shoppers and customers and then collaborate with the marketing team to create the programmes and tools that guarantee outstanding execution of our brands.
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Trade / Customer Marketing Manager – German Retail
Trade / Customer Marketing Manager – German Retail
DIAGEO Germany GmbH
Hamburg, Germany
Teilweise Home-Office
Use shopper and market insights to define brand and customer POS strategy and to set related execution targets in close collaboration with Commercial Execution and Marketing teams - At Diageo, employees are passionate about its customers and consumers and want to be the best. As customer activation & marketing manager, you will be responsible for developing and accomplishing brand campaigns. * Develop and maintain a deep understanding and overview of customer and shopper needs and trends to assess category growth potential * Project management experience * Excellent communication and collaborator management skills to build partnerships with internal and external partners
Use shopper and market insights to define brand and customer POS strategy and to set related execution targets in close collaboration with Commercial Execution and Marketing teams - At Diageo, employees are passionate about its customers and consumers and want to be the best. As customer activation & marketing manager, you will be responsible for developing and accomplishing brand campaigns. * Develop and maintain a deep understanding and overview of customer and shopper needs and trends to assess category growth potential * Project management experience * Excellent communication and collaborator management skills to build partnerships with internal and external partners
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Consultant for Loyalty, Retention Marketing & CLV Optimization (all Genders)
Consultant for Loyalty, Retention Marketing & CLV Optimization (all Genders)
amp:cx GmbH
Hamburg, Germany
Teilweise Home-Office
Schnelle Bewerbung
Analyze program performance and customer data to identify insights and areas for improvement. * Exceptional analytical skills with the ability to interpret customer data and translate insights into actionable strategies. We develop Programs that have a huge impact Customer Lifetime Value inand Engagement. Join us and shape the future of customer engagement! As a Consultant for Loyalty, Retention Marketing & CLV Optimization , you will partner with clients to design and execute strategies that enhance customer retention and loyalty. With a strong understanding of business, marketing, and technology, you'll provide functional guidance and strategic insights to achieve measurable results. * Collaborate with clients to analyze their customer lifecycle, identify pain points, and recommend loyalty and retention strategies. * Develop customized plans to increase customer engagement and maximize CLV.
Analyze program performance and customer data to identify insights and areas for improvement. * Exceptional analytical skills with the ability to interpret customer data and translate insights into actionable strategies. We develop Programs that have a huge impact Customer Lifetime Value inand Engagement. Join us and shape the future of customer engagement! As a Consultant for Loyalty, Retention Marketing & CLV Optimization , you will partner with clients to design and execute strategies that enhance customer retention and loyalty. With a strong understanding of business, marketing, and technology, you'll provide functional guidance and strategic insights to achieve measurable results. * Collaborate with clients to analyze their customer lifecycle, identify pain points, and recommend loyalty and retention strategies. * Develop customized plans to increase customer engagement and maximize CLV.
Build the right set of commercial capabilities in the team, to win in the long-term (From insights into execution, Perfect in-store execution, Revenue and Trade Investment Management). * Develop strong networks and relationships with our trade customers at senior management level * Proven track record in driving sales capabilities across key areas such as Category Management, Revenue Growth Management and Customer Strategy - They also set and deliver the financial and strategic growth targets across the customers in this channel. * Being a key member of the Commercial Leadership Team (CLT) and ensure a strong process to share insights and knowledge across the entire market - This network carries the voice of our Customers into internal forums, discussions, and decisions about pipeline and portfolio choices. Performance & Revenue Growth Management
Build the right set of commercial capabilities in the team, to win in the long-term (From insights into execution, Perfect in-store execution, Revenue and Trade Investment Management). * Develop strong networks and relationships with our trade customers at senior management level * Proven track record in driving sales capabilities across key areas such as Category Management, Revenue Growth Management and Customer Strategy - They also set and deliver the financial and strategic growth targets across the customers in this channel. * Being a key member of the Commercial Leadership Team (CLT) and ensure a strong process to share insights and knowledge across the entire market - This network carries the voice of our Customers into internal forums, discussions, and decisions about pipeline and portfolio choices. Performance & Revenue Growth Management
The team will work collaboratively with the marketing, commercial and finance directors to ensure plans are constantly optimised delivering the needs of consumers, customers, and Diageo. • Lead the implementation of our strategic priorities across our region by defining where and how we invest in our customers and brands. • Improve Pay for Performance conditionality, ensuring investments drive sustainable revenue growth for Diageo and our customers. • Lead the TI governance process, driving on time decision making, senior partner alignment, and ensure outstanding tools and insights are available to support decision making. • Foster a revenue management culture within Diageo Northern Europe by influencing behaviors that drive more thoughtful decisions resulting in sales and margin growth. • Successful management of senior at all levels, resulting in strong and positive outcomes.
The team will work collaboratively with the marketing, commercial and finance directors to ensure plans are constantly optimised delivering the needs of consumers, customers, and Diageo. • Lead the implementation of our strategic priorities across our region by defining where and how we invest in our customers and brands. • Improve Pay for Performance conditionality, ensuring investments drive sustainable revenue growth for Diageo and our customers. • Lead the TI governance process, driving on time decision making, senior partner alignment, and ensure outstanding tools and insights are available to support decision making. • Foster a revenue management culture within Diageo Northern Europe by influencing behaviors that drive more thoughtful decisions resulting in sales and margin growth. • Successful management of senior at all levels, resulting in strong and positive outcomes.
You will drive and project manage the creation of brand strategy and brand plans based on consumer, customer and shopper insights, build brand equity and help drive; * Drive and project manage the creation of long-term brand strategy and brand plans based on consumer, customer, and shopper insight * Recruitment/Re-recruitment – both from a customer and consumer perspective * Successful management of senior , resulting in strong and positive outcomes
You will drive and project manage the creation of brand strategy and brand plans based on consumer, customer and shopper insights, build brand equity and help drive; * Drive and project manage the creation of long-term brand strategy and brand plans based on consumer, customer, and shopper insight * Recruitment/Re-recruitment – both from a customer and consumer perspective * Successful management of senior , resulting in strong and positive outcomes
Using your curiosity and passion, you'll make the most of consumer insight and digital platforms, reaching new customers, markets, and celebrations to help us achieve our growth potential. Our Sales team love building relationships, connecting with customers to sell our much-loved brands in new and vibrant markets where they can thrive. * Drive customer development on a national level, focusing on sustainable growth and long-term partnerships. * Manage day-to-day business operations with assigned customers in the Cash & Carry and Off-Trade channels. * Analyze customer and category data comprehensively to derive actionable strategies, guidelines, and performance measures. * Develop and implement customer-specific strategies and concepts, including sales and budget planning, as well as overseeing new product launches and promotional campaigns.
Using your curiosity and passion, you'll make the most of consumer insight and digital platforms, reaching new customers, markets, and celebrations to help us achieve our growth potential. Our Sales team love building relationships, connecting with customers to sell our much-loved brands in new and vibrant markets where they can thrive. * Drive customer development on a national level, focusing on sustainable growth and long-term partnerships. * Manage day-to-day business operations with assigned customers in the Cash & Carry and Off-Trade channels. * Analyze customer and category data comprehensively to derive actionable strategies, guidelines, and performance measures. * Develop and implement customer-specific strategies and concepts, including sales and budget planning, as well as overseeing new product launches and promotional campaigns.
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Entwicklung programmatischer Strategien entlang der gesamten Customer Journey – von Brand Awareness über Prospecting bis Retargeting – mit Fokus auf Performance und Budgeteffizienz * Entwicklung von Best-Practice-Modellen, Ableitung datenbasierter Insights und Integration innovativer Kanäle wie Connected TV und DOOH in den Media-Mix * Fundiertes Verständnis programmatischer Strategien und relevanter Technologien wie Ad Serving, Ad Verification, Tag Management, Tracking und Analytics
Entwicklung programmatischer Strategien entlang der gesamten Customer Journey – von Brand Awareness über Prospecting bis Retargeting – mit Fokus auf Performance und Budgeteffizienz * Entwicklung von Best-Practice-Modellen, Ableitung datenbasierter Insights und Integration innovativer Kanäle wie Connected TV und DOOH in den Media-Mix * Fundiertes Verständnis programmatischer Strategien und relevanter Technologien wie Ad Serving, Ad Verification, Tag Management, Tracking und Analytics
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Standorte
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- Europa
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