Drive the professionalization of Customer Service: from reactive problem-solving to strategic customer partnership on eye-level * Ensure that customers can engage directly with on site (Expert-to-Expert), while all strategic and operational coordination flows through the Head of Customer Service, clearly distinguishing this role from Key Account Management (KAM) * Lead and manage customer relationships for the Regensburg site with a strong focus on customer centricity and satisfaction * Act as an between internal functions (planning, production, packaging, shipping, quality) and customers – ensuring transparent, fact-based communication and timely updates * Lead and develop the Customer Service & Commercial management team, fostering cross-functional collaboration and continuous improvement * Negotiate and manage site-level commercial agreements (supply contracts, affiliate agreements, forecasts, ...
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