The Client Success Manager (m/f/d) acts as the main point of contact for commercial and contractual matters, including contract renewals, cross- and up-selling, as well as general service and escalation management. * Oversee provisioning activities and the end-to-end delivery process for products and services sold to assigned clients. * Prepare and conduct regular client service meetings, audits, satisfaction surveys, and track Voice of the Client, workload, service issues, and complaints, acting as the first point of contact for complaints and escalations. * Several years' experience in sales, business relationship management, service management, or client success management within a technical services company (e.g., data centre services, telecommunications, or similar). * Exceptional client service mentality. As the primary commercial contact for assigned Enterprise and Retail clients, the ...
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