Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. The successful candidate will possess deep expertise in CRM Service (CSM, FSM) or CRM Sales (SOM, CPQ), coupled with a strong understanding of using AI, Experiences (UX/CX, Portals, Workspaces) and Industry Solutions, to solve complex client challenges and advocate for needs within . * Define and architect technical solutions at a detailed level, ensuring they align with clients' business needs and technological environments. * Mentor and guide and on best practices in technical design, ServiceNow CRM Service or CRM Sales as well as on Key platform capabilities like AI, Experiences. * Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
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