We are looking for an experienced, service-oriented IT Support Engineer to join our team at EMBL Headquarters in Heidelberg, Germany. * Track, document, and manage support requests in line with IT service management best practices. EMBL's IT Services team delivers and supports IT infrastructure and services across our sites in Heidelberg, Barcelona, Rome Grenoble and Hamburg. The Desktop Support team in Heidelberg provides high-quality first-level and desktop support to a diverse, international user community, while also managing key Windows backend services. * Provide professional desktop support for macOS, Windows, and Linux systems, as well as mobile devices. * Diagnose and resolve hardware and software issues across supported platforms. * At least 2 years of professional experience in an IT support environment. * Benefits for international newcomers: Visa exemption, education grant for private ...
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