Respond to all calls, emails, and common requests for technical 1st level support. * Track all incidents in our internal incident management system. * Maintain communication with other Bosch sites, departments, and colleagues who are engaged into the support processes. * Experience and Know-how: Minimum 1-3 years of experience working in workshops with cars and/or LGV/HGV, basic knowledge of IT systems as well as professional experience in a customer facing position would be an advantage
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