To strengthen this mission, we are looking for a Director of Customer Success Management (CSM) to lead the successful rollout and expansion of our CSM function. * Strategic Leadership: Define and execute the vision and strategy for the Customer Success Management function at TOPdesk. * Team Building & Management: , , and expand a growing team of Customer Success Managers in the Netherlands and Germany. * Cross-functional Collaboration: Partner with Sales, Account Management, Product, and Support teams to ensure seamless customer experiences and drive continuous improvement. * Operational Excellence: Establish scalable processes, tiered engagement models, and best practices for customer success management. * Voice of the Customer: Represent customer needs and insights internally, driving product and service improvements. * Proven leadership experience in Customer Success Management or related roles.
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