Working in the Corporate IT department, you will lead helpdesk operations, drive service excellence through KPI/SLA management, coordinate IT workplace projects, and act as a trusted for . * Bachelor's degree in IT, Computer Science or related field (or equivalent experience); ITIL 4 Foundation required, advanced ITIL or Service Management certifications desirable; PMP/PRINCE2 a plus * Experience in IT service delivery/service management, including helpdesk and team coordination (around 5 years is ideal, but we value impact over exact timelines) * Strong knowledge of ITIL processes, ITSM tools (e.g., Freshservice, Jira Service Management), KPI/SLA management, and workplace IT infrastructure - From our office in Düsseldorf, Germany, we support colleagues and across the DACH region (Germany, Austria, Switzerland) and collaborate closely with global teams to ensure operational excellence and seamless IT ...
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