Serve as the first point of contact for IT and internal communication tools, resolving hardware, software, and audio-visual issues across simple to intermediate complexity levels * Service-oriented and customer-focused mindset, always putting the end-user experience first and ensuring colleagues feel supported The team is the reliable first point of contact for any hardware, software, and media related issues at trivago. As an IT Support & Media Specialist, you'll play a crucial role in maintaining our technical ecosystem while bringing specialized audio-visual expertise to high-stakes events, leadership meetings, and daily operations. * Collaborate with infrastructure, security, and networking teams to resolve advanced support issues * Availability to work on-campus full-time (from Monday to Friday) to provide immediate, hands-on technical and media support,
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