Strong experience as Technical Product Owner / Product Manager / Solution Lead in complex enterprise environments. * Define the target operating model for enterprise AI capabilities (buy vs. build decisions, governance, platform strategy). * An enterprise-ready agent orchestration layer spanning channels like chat, voice, portal and CRM—integrated into Salesforce/Genesys landscapes. * A scalable approach to enterprise knowledge + RAG (data sourcing, access control, guardrails, monitoring). * Strong enterprise architecture understanding: API-driven and event-driven landscapes, scalable solution design, security-by-design with focus on Salesforce and Azure environments. * Familiarity with Azure AI Foundry, Azure OpenAI or similar enterprise AI platforms.
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