Managing assigned customer cases, including periodic maintenance, fault diagnosis and execution of repairs * Installing new systems and performing site surveys, followed by training and clear guidance to the customer * Close cooperation with Service colleagues (other FSEs and technical support) and cross functional teams including Production and Engineering * Preparing upcoming service tasks, translating service requirements into materials and tools needed, and supporting the team when not travelling * Providing clear communication to customers regarding performed work, technical findings and recommended follow‑up actions * Completing administrative tasks such as service reporting, documentation of used parts, time registration and escalation of unresolved issues * Identifying improvement opportunities within daily work processes and contributing to continuous improvement of service delivery
more