Compliance System Implementation: Proven experience in implementing, auditing, and enforcing ITSM and regulatory compliance processes within technical/IT service environments. * SLA and Contractual Compliance: Hands-on experience defining, negotiating, monitoring, and enforcing Service Level Agreements (SLAs) and other contractual obligations with corporate clients. * Data-Driven Reporting: Experience generating comprehensive compliance, audit, and incident reports (e.g., 8D) for diverse technical and executive audiences. * AI/ML Integration (Desired): Understanding or experience leveraging AI/ML, particularly LLMs, to optimize quality processes.
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