Implement robust operational reporting and KPI tracking: availability, incident volumes, resolution times, customer satisfaction, cost per user, and SLA compliance. * Proven experience running regional or global IT operations in a large, complex organisation-ideally spanning both office environments and industrial sites (plants, quarries, production facilities). * Demonstrated experience in restructuring IT operations organisations: you have consolidated teams, redesigned operating models, and delivered cost savings while maintaining or improving service quality. * Deep expertise in IT operations across the full stack: end-user computing, onsite support, field engineering, network and infrastructure operations, and industrial/OT-adjacent IT. * Experience defining, negotiating, and delivering against SLAs in multi-country environments.
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