Deliver Hands-On Technical Support: hardware setup, break/fix, AV systems, networking, and peripheral troubleshooting - At the same time, you'll shape the future of onsite support across the EMEA region, driving service excellence while advancing your leadership and technical career in a dynamic, international environment. At Sysmex Europe, we're seeking an experienced Team Lead (f/m/x) Field Onsite IT Support to a team of field-based IT support specialists delivering onsite hardware, networking, AV, and endpoint services. * Lead Field Support Operations across multiple sites: coordinate onsite support staff, prioritize tasks, and ensure timely issue resolution * Improve Support Processes: define IT Onsite support process by document SOPs, build knowledge base content, and streamline onsite workflows for efficiency * Own SLAs & Escalations: manage support queues, prioritize critical ...
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