Deliver Hands-On Technical Support: hardware setup, break/fix, AV systems, networking, and peripheral troubleshooting - At Sysmex Europe, we're seeking an experienced Team Lead (f/m/x) Field Onsite IT Support to a team of field-based IT support specialists delivering onsite hardware, networking, AV, and endpoint services. At the same time, you'll shape the future of onsite support across the EMEA region, driving service excellence while advancing your leadership and technical career in a dynamic, international environment. * Lead Field Support Operations across multiple sites: coordinate onsite support staff, prioritize tasks, and ensure timely issue resolution * Improve Support Processes: define IT Onsite support process by document SOPs, build knowledge base content, and streamline onsite workflows for efficiency * Own SLAs & Escalations: manage support queues, prioritize critical ...
mehr